topic Re: Forgot password reset problem in Memberships

Forgot password reset problem

hhart — Thu, 10 May 2018 10:00:24 GMT

Reset facility is not working- when email details are entered the following message results:

Uh oh
Something’s happened that no-one was expecting. Sorry about that!

Tried it many times today and got the same result.
I'm posting for a friend who wants to access their account and renew membership.

ConorL — Thu, 10 May 2018 11:04:50 GMT

We're currently experiencing issues with our website for top-ups and signing into My48.

Our engineers are still investigating and the issue should be fixed ASAP.

Sorry for any inconvenience caused.

All the best

Conor @ the 48 care crew

dalyer — Thu, 10 May 2018 22:44:51 GMT

Seems to be ok now?
Although the problem that I reported a while ago persists.
E.g. on the mobile site while NOT logged in ... go to a thread then click Add Comment, it takes you to the login page, login and you get this because there's an extraneous forward slash in the relevant URL (/https://community.48months.ie/...).

Not Found
The requested URL /https://community.48months.ie/t5/forums/mobileforumtopicpage.simpleboardmessageview:checkemailverified/message-uid/50023?t:ac=board-id/Memberships/message-id/2685&t:cp=messages/contributions/boardmessageviewcontributionpage was not found on this server.

dalyer — Thu, 10 May 2018 22:45:07 GMT

Actually even the original login/password retrieval problem seems to have returned on the mobile version of the site this evening?

ConorL — Fri, 11 May 2018 09:20:37 GMT

Kevin is going to reply to the ticket you have got open about that issue

He got word back from Lithium

All the best @dalyer

Conor @ the 48 care crew