topic Re: Can't pay for membership in Memberships

Can't pay for membership

darijadaca — Mon, 09 Apr 2018 20:05:27 GMT

I tried buying membership for this month online. When it tried to authorise the payment it says something along the lines of 'the system is currenly down, try again later'.

Will this be fixed soon?

Also, I tried paying 2 or 3 times but the same message pops up, will I be charged for each time I tried to pay?

Re: Can't pay for membership

dalyer — Mon, 09 Apr 2018 20:16:00 GMT

There seems to be something wrong with the website at the moment.

Many links that should go to other places keep reverting back to the home page.

This may also be relvant to your problem with renewing membership.

I've reported the issue to 48 support.

Have you tried buying membership via the app in case that works?

Hope this helps.

Re: Can't pay for membership

darijadaca — Mon, 09 Apr 2018 20:25:39 GMT

I just tried now and it worked.

Re: Can't pay for membership

anno_mahony — Mon, 09 Apr 2018 20:29:00 GMT

I've been trying it for the last 20 minutes and it doesn't. From my mobile and my laptop it's like a never ending loop

Re: Can't pay for membership

darijadaca — Mon, 09 Apr 2018 20:51:59 GMT

Maybe you should wait a while before you try again. I tried again after 40mins and it worked.

Re: Can't pay for membership

dalyer — Mon, 09 Apr 2018 22:12:50 GMT

Or if you're trying the website then try the app instead - or vice versa.

As I mentioned above there seem to be some general problems with the website and maybe these are also affecting membership purchases too?

If necessary log a support ticket with 48 support - see the link in my signature below and if that doesn't work then email support@48months.zendesk.com

Glad it eventually worked for you @darijadaca

Re: Can't pay for membership

anno_mahony — Mon, 09 Apr 2018 22:50:02 GMT

Thanks for the advice. I've tried changing my plan on the laptop, mobile browser and app but I just can't. I clicked the link in dalyer's signature for support but it takes me to the order a sim page.

Re: Can't pay for membership

dalyer — Mon, 09 Apr 2018 23:35:31 GMT

So email support as I advised above.
There are obviously problems with the website at the moment.

Hope this helps.

Re: Can't pay for membership

anno_mahony — Mon, 09 Apr 2018 23:39:26 GMT

will do, thanks

Re: Can't pay for membership

niamho — Tue, 10 Apr 2018 13:34:41 GMT

Can't seem to get top up, I hv changed my credit card and followed all d links for changing my details.

Re: Can't pay for membership

dalyer — Tue, 10 Apr 2018 14:33:01 GMT

What happens?

Any error messages?

Are you using the app, the website or text to purchase things?

There are problems with the website since yesterday as mentioned above and these may be impacting such transactions.

You may need to contact support as I mentioned a few times already above to others.

Hope this helps.

Re: Can't pay for membership

dalyer — Tue, 10 Apr 2018 21:14:11 GMT

Any update @niamho?

Re: Can't pay for membership

patriciabradley — Tue, 08 May 2018 17:37:52 GMT

I have a new Credit card what do I need to do you continue my membership. Membership due tomorrow.

Re: Can't pay for membership

dalyer — Tue, 08 May 2018 17:39:27 GMT

You can just buy a membership with your new card manually.

Or else you can change your registered card details here:

http://community.48months.ie/t5/The-Knowledgebase/How-do-I-register-change-my-bank-card-details/ta-p/46767

Hope this helps.