topic Re: 100 texts in Memberships

100 texts

nicole0101 — Sat, 13 Jan 2018 11:49:15 GMT

I renewed my plan the other day for 15gb of data and 100 texts. And it says I’ve used all my texts even though I don’t think I sent more than 10 if any

Re: 100 texts

dalyer — Sat, 13 Jan 2018 12:20:50 GMT

What does your My 48 page say about your current membership status, expiry date and text allowance balance?

https://www.48months.ie/my-48

Could you have sent 10 very long texts?

Your allowance is measured in individual SMS messages but long texts can use up more than one of these - especially if using accented/extended characters (e.g. texting in a foreign language with accents/diacriticals etc.).

Are you sure that your recently purchased membership has activated?

Or could you still be on an older membership which has not yet expired but whose text allowance you have used up?

In that case you need a text add-on rather than a new membership in order to be able to send further texts until the current membership eventually expires.

Hope this helps.

Re: 100 texts

nicole0101 — Sat, 13 Jan 2018 15:21:27 GMT

I sent 4 short texts since the plan was activated, says there is 0 texts remaining so I bought an add on.

Re: 100 texts

dalyer — Sat, 13 Jan 2018 18:19:52 GMT

You didn't answer the questions that I asked...

Re: 100 texts

nicole0101 — Sat, 13 Jan 2018 18:46:23 GMT

Membership status says “paid” , current plan:the Mitch, expires 11th feb, 98 texts remaining (because I bought an add on)

Re: 100 texts

dalyer — Sat, 13 Jan 2018 19:12:54 GMT

Ok if you think that you didn't get your membership text allowance or it disappeared too quickly then you'll have to contact 48 support and ask them about it.
See the link in my signature below.

Hope this helps.

Re: 100 texts

dalyer — Mon, 15 Jan 2018 13:09:32 GMT

Were 48 support able to explain if/why you didn't get your new membership text allowance @nicole0101?

Re: 100 texts

nicole0101 — Mon, 15 Jan 2018 13:23:55 GMT

No not really, I will just go back to my old plan next month

Re: 100 texts

dalyer — Mon, 15 Jan 2018 13:30:28 GMT

That's odd - if there was a mistake (e.g. your new membership started but you did not get the required text allowance) then 48 support should be able to explain and fix that for you.

Re: 100 texts

nicole0101 — Mon, 15 Jan 2018 14:40:15 GMT

All sorted now thanks for your help

Re: 100 texts

dalyer — Mon, 15 Jan 2018 15:31:50 GMT

Great - was it a case of the text allowance not being added with the new membership?

Seems odd that this can happen.