topic Re: No landline credit in Memberships

No landline credit

emermoran20 — Tue, 19 Dec 2017 12:52:52 GMT

I topped up 6 euro yesterday up it never went on to my account. I need to make urgent calls

Re: No landline credit

dalyer — Tue, 19 Dec 2017 13:31:26 GMT

What does your My History page say about recent payments/purchases/topups?

http://www.48months.ie/my-48/my-history

What does your My 48 account page say about your cash credit and landline call minutes balances?

http://www.48months.ie/my-48

Remember that cash credit is no use for making (Irish) landline calls - you need landline minutes either via your membership allowances or a landline calls add-on.

https://www.48months.ie/membershop?cat=addons

Hope this helps.

Re: No landline credit

dalyer — Tue, 19 Dec 2017 17:52:56 GMT

Did that help at all @emermoran20?

Re: No landline credit

emermoran20 — Tue, 19 Dec 2017 22:21:32 GMT

Thanks for your help but I can't find option 3. I just tried again to top up. All said successful, money gone from my account and still no credit. The website has changed and can't find the support section

Re: No landline credit

dalyer — Tue, 19 Dec 2017 23:44:50 GMT

Click on the link in my signature and scroll down for option 3.

Hope this helps.

Re: No landline credit

dalyer — Tue, 19 Dec 2017 23:46:14 GMT

You didn't answer the questions that I asked in my previous post - the answers to which might shed some light on the issue.

Re: No landline credit

dalyer — Wed, 20 Dec 2017 10:03:40 GMT

Any update @emermoran20?

Can you answer the questions that I asked above?