topic Re: new sim in Memberships

new sim

karen_walsh — Mon, 04 Dec 2017 19:33:52 GMT

Im ordering a new sim as im changing phone so i need a nano sim and i currently have a micro sim. As im keeping my same number will i loose the membership i have already paid for this month on my old sim...is there any way to avoid loosing my membership

Re: new sim

dalyer — Mon, 04 Dec 2017 20:56:21 GMT

Just order a replacement SIM using the "swap" option and when you get the SIM and activate it as a replacement (not a new SIM) then it will be linked to your existing account/membership/number/credit etc.

http://community.48months.ie/t5/The-Knowledgebase/You-need-a-new-SIM/ta-p/8487

Hope this helps.

Re: new sim

karen_walsh — Mon, 04 Dec 2017 22:13:59 GMT

Ive already ordered my nano sim last fri, still waiting for it to arrive, i didnt realise there was a swap option, maybe theres a swap option when im activating it ?

Re: new sim

dalyer — Mon, 04 Dec 2017 22:23:52 GMT

Not to worry.
When you get the new SIM don't activate it.
Contact 48 support (see my signature below) and tell them that you want to activate the new SIM as a replacement and they'll be able to assist.

Hope this helps.