topic Re: Problem in Memberships

Problem

brianom95 — Thu, 12 Oct 2017 13:07:19 GMT

I have the Mitch and I got no texts. Haven't sent any since it renewed and my account says I have none left. Phone won't allow any to send

Re: Problem

dalyer — Thu, 12 Oct 2017 14:28:18 GMT

What does your My 48 account page say about your current membership status and expiry date?
Does it list a "next" membership?

Hope this helps.

Re: Problem

dalyer — Thu, 12 Oct 2017 21:09:21 GMT

Any update @brianom95?

Re: Problem

brianom95 — Wed, 25 Oct 2017 10:35:48 GMT

Sorry for the delay.

It says my Mitch expires Nov 6th and is automatically renewing to Mitch on Nov 7th. Still have not been allowed to send a single text this month.

Re: Problem

dalyer — Wed, 25 Oct 2017 10:54:02 GMT

OK - you need to contact 48 support about this so.

See here - option 3 or the chat facility:

http://www.48months.ie/help#ask-a-48-agent

For some reason some users seem to end up not getting their correct membership allowance balances from time to time.

I have no idea why this happens as I would have expected all of this to be totally automated and reliable...

Hope this helps.