topic Re: No electricity after storm, suspended from topping up in Memberships

No electricity after storm, suspended from topping up

mahony0509 — Tue, 17 Oct 2017 10:18:33 GMT

I have no electricity after Ophelia so I'm trying to top up. I put in the top up code and it now says I'm suspended from this service. I can't email customer care because my data is gone and I can only access this section of the website. I need help fast.

Re: No electricity after storm, suspended from topping up

dalyer — Tue, 17 Oct 2017 10:46:25 GMT

Even if your data is used up you should be able to contact 48 support (including via the chat facility) here:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: No electricity after storm, suspended from topping up

dalyer — Tue, 17 Oct 2017 16:17:35 GMT

Did that help at all @mahony0509?

Re: No electricity after storm, suspended from topping up

dalyer — Wed, 18 Oct 2017 22:24:07 GMT

Did that help at all @mahony0509?

Re: No electricity after storm, suspended from topping up

mahony0509 — Thu, 19 Oct 2017 06:36:37 GMT

I Was unable to contact 48 support through data.

help.48month.ie was the only website that was unavailable. I sorted it now however.

Re: No electricity after storm, suspended from topping up

dalyer — Thu, 19 Oct 2017 08:00:40 GMT

My understanding was that the whole of the 48 website was still accessible over a carrier data connection even if you have used up your data allowance.
Did you find that this was NOT the case?
Glad you got sorted anyway.
What was the problem and fix?

Re: No electricity after storm, suspended from topping up

mahony0509 — Fri, 20 Oct 2017 06:34:26 GMT

Every section of the website except the ask a support agent section was accessible.

Re: No electricity after storm, suspended from topping up

dalyer — Fri, 20 Oct 2017 07:41:27 GMT

Thanks for the update. @mahony0509.

That's odd - I thought that every part of the 48 website should be accessible in those circumstances.

I'll ask 48 support about it and post back when I get a reply.

Re: No electricity after storm, suspended from topping up

dalyer — Fri, 20 Oct 2017 12:15:39 GMT

OK - checked with 48 support and even when your data has been used up you can still access all of the content on http://www.48months.ie/ on a carrier data connection.

But you cannot access the support area on https://help.48months.ie because it is actually hosted elsewhere or something.

Note that you can still access the Chat facility e.g. from this page:

http://www.48months.ie/help#contact-us

Hope this helps.