topic Re: Text in Memberships

Text

veronica28 — Fri, 06 Oct 2017 08:36:25 GMT

I activated The Mich yesterday, but I don't have the text mobile. What's happening?

Re: Text

dalyer — Fri, 06 Oct 2017 08:53:04 GMT

What does your My 48 account page say abour your current membership status, expiry date and allowance balances?

http://www.48months.ie/my-48

Can you make/receive calls?

Can you receive texts?

Can you use data?

What do you mean you "activated" Mitch membership yesterday?

Do you mean that you bought one?

That doesn't mean that it started immediately if you have a current membership active that has not yet expired.

Hope this helps.

Re: Text

dalyer — Fri, 06 Oct 2017 12:19:05 GMT

Any update @veronica28?

Re: Text

veronica28 — Fri, 06 Oct 2017 12:58:08 GMT

I bought The Mitch and it is available since yesterday. I can receive text but I can't send . I have the calls and internet but on the 48 page says I have 0 text and that's quite impossible. I should have 100 and I haven't send none till today when I tried but I couldn't.

Re: Text

dalyer — Fri, 06 Oct 2017 13:04:28 GMT

You didn't answer all of the questions that I asked about your My 48 account page.
You probably need to contact 48 support about this.

Hope this helps.

Re: Text

dalyer — Fri, 06 Oct 2017 18:23:51 GMT

Were 48 support able to help @veronica28?

Re: Text

limbeks — Sun, 08 Oct 2017 18:34:44 GMT

Hello, I'm having the same problem.

To answer your questions dalyer:

What does your My 48 account page say abour your current membership status, expiry date and allowance balances?

It says that my Mitch membership will end on the 6th November 2017 at 11:59pm. I have my correct minutes allowance, and correct internet allowance but zero texts available out of 100 (I sent only one text since 6 Oct).

Can you make/receive calls? YES

Can you receive texts? YES

Can you use data? YES

What do you mean you "activated" Mitch membership yesterday?
Do you mean that you bought one?

I "activated" mine on 6 October. By that I mean that my last membership ended and this new one (the Mitch) started. Every allowance works except for texts.

Any ideas? All help is much appreciated.

Re: Text

dalyer — Sun, 08 Oct 2017 18:40:30 GMT

You'll need to contact 48 support so.

Hope this helps.

Re: Text

limbeks — Mon, 09 Oct 2017 06:59:26 GMT

Thanks I will. I will post back their reply once I get it. Thanks for your help 🙂