Membership

kilmeena — Sat, 22 Aug 2015 12:41:09 GMT

Hi,

I recently topped up my account by €10 on 18th of August.
The money was taken from my account, but it is not appearing in my balance in 48.
Please advise, as I need to re-activate my membership.
Thanks

Re: Membership

dalyer — Sat, 22 Aug 2015 15:52:59 GMT

If you have a current membership that has not yet expired then the newly purchased membership will have stacked to kick in when it does.

New memberships do not start immediately if there is a current membership active.

Log into your online account

http://www.48months.ie/my-48

and check:

what it says about your current membership status and expiry date
what it says about any stacked/"next" membership in the Membership Planner section on the right hand side of the page

If you use up current membership allowances then buying a new membership will not help (until the current membership expires) and you should buy add-ons instead.

http://www.48months.ie/membership-plans/add-ons

Hope this helps.

Re: Membership

dalyer — Mon, 24 Aug 2015 23:14:19 GMT

Did that help at all?

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