topic Re: New card not working in Memberships

New card not working

sandymount — Fri, 15 Sep 2017 16:22:49 GMT

Hi there,
I've attempted to buy a new membership with my new card but it won't allow me. I've entered the new details correctly and called my bank and they told me it was due to 48 testing my new card by taking out 1 cent however the minimum for it to work with a visa is 9cent. Please help me with this, all that will come up is "for security and protection purposes this request cannot be authenticated at this time" from Verified by Visa.

Re: New card not working

dalyer — Fri, 15 Sep 2017 16:29:43 GMT

You'll need to contact 48 support about this as nobody here on the community forum can do much about it.

Bear in mind that they knock off soon so try to get onto them ASAP.

Hope this helps.

Re: New card not working

sandymount — Fri, 15 Sep 2017 16:31:09 GMT

Yeah I've already emailed them but no reply.

Re: New card not working

dalyer — Fri, 15 Sep 2017 16:33:10 GMT

Why not use the chat facility on this page?

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: New card not working

dalyer — Fri, 15 Sep 2017 20:46:17 GMT

Did you get onto the support chat and get this sorted @sandymount?

Re: New card not working

sandymount — Fri, 15 Sep 2017 23:41:20 GMT

Yes, it worked when I tried to buy a membership on my laptop instead of my phone