topic Re: Credit in Memberships

Credit

lindylou1 — Sat, 02 Sep 2017 12:33:56 GMT

I just paid for my credit.
Tried to make a call and it won't let me cos other days I don't have enough credit 😢

Re: Credit

dalyer — Sat, 02 Sep 2017 14:03:36 GMT

What do you mean by credit here?
Cash credit, membership or add-ons?
What does your My 48 account page say about your current membership status, expiry date, allowance balances?
Does it list a next membership and start date?

Hope this helps.

Re: Credit

lindylou1 — Sat, 02 Sep 2017 14:13:24 GMT

I just paid my monthly €10

Re: Credit

lindylou1 — Sat, 02 Sep 2017 14:14:33 GMT

Not much good if I can't make a call

Re: Credit

dalyer — Sat, 02 Sep 2017 14:19:43 GMT

You mean your €10 Guido membership?
If you answer the questions that I asked above it would help.
However my guess is that you bought a new membership but your current membership has not yet expired so the new one will not start until it does.
If you have used up your current membership allowances then you need to buy add-ons to tide you over until the end of your membership month.

Hope this helps.

Re: Credit

lindylou1 — Sat, 02 Sep 2017 14:24:18 GMT

Yea it is the 10 guido it comes out of my account every month. .I have had no credit for 3 r 4 days before it was up..so I thought it wud be ok now when I got it but it isnt

Re: Credit

dalyer — Sat, 02 Sep 2017 14:27:29 GMT

You still haven't answered the questions that I asked in my first reply.

These would most likely clarify matters but it sounds like you have used up some or all membership allowances, the membership has not yet expired and you need add-ons to use the relevant services until the current membership expires and the newly purchased one starts and you have access to the new membership's allowances.

Hope this helps.

Re: Credit

lindylou1 — Sat, 02 Sep 2017 15:39:17 GMT

I thought when u renewed it every month that it was the credit for that month

Re: Credit

dalyer — Sat, 02 Sep 2017 15:48:49 GMT

You still haven't answered the questions that I asked above which would most likely clarify matters.

Yes membership is for a month but a new membership doesn't start until a current one has expired.

So if you buy a new membership then it will nost start immediately if you have a current membership still in place which has not yet expired.

In that case the new membership "stacks" to kick in when the current membership eventually expires.

This is the case even if you have used up some or all allowances on the current membership.

In that case you need to buy add-ons to tide you over to the end of the current membership

Hope this helps.

Re: Credit

dalyer — Sat, 02 Sep 2017 23:11:46 GMT

Any update @lindylou1?

Re: Credit

lindylou1 — Tue, 05 Sep 2017 07:05:45 GMT

My gudieo membership was up at the weekend which is paid..I thought this is the same.as the credit

Re: Credit

dalyer — Tue, 05 Sep 2017 07:09:08 GMT

If you answered the questions that I asked it would probably clarify matters.

Re: Credit

lindylou1 — Tue, 05 Sep 2017 07:13:12 GMT

I have answered your question. ..I only pay the membership every month which is assumed was the cresite. ..what else do you need to know

Re: Credit

lindylou1 — Tue, 05 Sep 2017 07:13:24 GMT

Credit

Re: Credit

lindylou1 — Tue, 05 Sep 2017 07:15:52 GMT

Is the membership and credit not the same thing

Re: Credit

dalyer — Tue, 05 Sep 2017 07:21:56 GMT

You still haven't answered the questions that I asked in my first reply.
I can't help if you won't provide that info.
As such you should contact 48 support instead.

Re: Credit

lindylou1 — Tue, 05 Sep 2017 07:25:56 GMT

I have answered your question. .why haven't you answered mine. .why are u complicating the situation

Re: Credit

dalyer — Tue, 05 Sep 2017 07:51:45 GMT

You did not answer all of the questions that I asked in my first reply.

The lack of answers is what is complicating matters.
You should contact support as I can't help if you won't answer the questions that I asked.

Re: Credit

lindylou1 — Tue, 05 Sep 2017 07:51:34 GMT

Wot do you want me to tell u..my membership was up and it came out of my account. .I thought this is the credit. .that is all I know

Re: Credit

dalyer — Tue, 05 Sep 2017 07:52:46 GMT

I don't know why you won't just answer the questions that I asked in my first post.

As I said if you won't do that then all I can suggest is that you contact 48 support instead.