topic Re: Membership!! in Memberships

Membership!!

hayder73 — Fri, 07 Aug 2015 18:06:56 GMT

Dear Sir / Madam,

I just Bought membership today but didnt recieve anything!! Could you please fix that problem??

Kindest regards

Re: Membership!!

dalyer — Fri, 07 Aug 2015 17:28:36 GMT

I wonder if you topped up your cash credit balance but did not buy membership?

See this post and post back with clarification on some of the questions asked about your membership status, cash credit balance etc.

http://community.48months.ie/t5/Memberships/Membership-problems/m-p/36712#M130

Or maybe you have an active membership, bought a new one and expected it to start immediately?

It won't - it will stack and only start when the current one has expired.

If you use up membership bundled allowances before the membership month is up then you need add-ons - not a new membership.

Hope this helps.

P.S. not a good idea to post your personal phone number in a public forum like this...

Re: Membership!!

hayder73 — Fri, 07 Aug 2015 17:54:23 GMT

Please,
How can delete my number as I listed in my previous request!!

Re: Membership!!

dalyer — Fri, 07 Aug 2015 17:56:16 GMT

Click on the Options button on your original post and choose Edit Reply to edit it.

Did my reply help at all?

Have you checked the things that I mention above and in the linked post?

Re: Membership!!

hayder73 — Fri, 07 Aug 2015 17:57:43 GMT

Yes, thank you very much, I have an active membership which will expired tomorrow for that may the new one will start when the existing one expired!!
Is that correct?

Re: Membership!!

dalyer — Fri, 07 Aug 2015 18:01:45 GMT

Yes.

Memberships always run their full monthly course and buying a new one does not terminate a current one prematurely.

If your current membership expiry date is 8th August 2015 then it expires tomorrow night at midnight and then the newly purchased membership (which should be listed as a "next" membership on your My48 account) will start.

In the meantime if you have used up your current membership allowances and need more then you need to buy add-ons.

Hope this helps.

Re: Membership!!

hayder73 — Fri, 07 Aug 2015 18:08:37 GMT

many thanks

Re: Membership!!

mazaw — Fri, 14 Aug 2015 14:29:07 GMT

Yes, I sent you an e-mail saying that I think my membership doesn't run out until midnight so hopefully my 60 euro credit will have kicked in by then. Thank you for your help.

Re: Membership!!

dalyer — Fri, 14 Aug 2015 14:31:43 GMT

Just to clarify - I don't work for 48 so I didn't get anything from you.

If your membership terminates today then it terminates at midnight.

If you have bought a new membership then it will start then.

If you have only topped up your cash credit balance and have €60 in cash credit then you still need to buy membership in order to be able to use services tomorrow.

Hope this helps.

Re: Membership!!

mazaw — Fri, 14 Aug 2015 14:40:56 GMT

I bought membership with my visa debit card as this is the way I always do it so hope it works after midnight! Thanks again.

Re: Membership!!

dalyer — Fri, 14 Aug 2015 14:44:44 GMT

If you bought a membership then it will have stacked and will start at midnight.

Your online account should list your current membership (expiring tonight) and any "next" memberships which you have bought and which have stacked.

You said that you spent €60 so I presume that you bought three months' worth of Don memberships or something?

Re: Membership!!

mazaw — Fri, 14 Aug 2015 14:48:56 GMT

I think it was 6 months of The Guido I bought!

Re: Membership!!

dalyer — Fri, 14 Aug 2015 14:56:07 GMT

Oh - OK - that also adds up.

You can check on your online account and your My History page anyway.

Re: Membership!!

mazaw — Sat, 15 Aug 2015 09:43:33 GMT

The 60 euro credit still has not come into my phone! but has been taken from my on-line account. What is the problem and can you please help as I need to use my phone urgently??

Re: Membership!!

dalyer — Sat, 15 Aug 2015 09:47:50 GMT

Did you buy 6 months of Guido?
You never clarified what your membership expiry date is.
Are you sure that it's the 14th or is it some other date?
A newly purchased membership which has stacked will only start when your current membership has expired.
Until then you won't have access to the membership allowances.
Did you contact 48 support to ask them about this issue?

Re: Membership!!

mazaw — Sat, 15 Aug 2015 09:55:01 GMT

Yes I bought 6 months of The Guido credit. Since yesterday morning when I try to make a call from my phone I am told that my membership has expired and I cannot make the call. It is very frustrating especially when I renewed my membership immediately and still cannot use it. Please help or what do I do next???

Re: Membership!!

dalyer — Sat, 15 Aug 2015 09:56:07 GMT

Once again... What does your online account say that your membership expiry date is?

Re: Membership!!

dalyer — Sat, 15 Aug 2015 20:39:36 GMT

So? What is your membership expiry date?

Re: Membership!!

dalyer — Sun, 16 Aug 2015 07:24:23 GMT

Any update?

Re: Membership!!

dalyer — Sun, 16 Aug 2015 21:09:38 GMT

Nothing?