topic Re: Number not active in Memberships

Number not active

lee_hao — Mon, 14 Aug 2017 09:50:45 GMT

I went abroad for more than half a year. Now I'm back but my number is not active. What should I do? thanks

Re: Number not active

dalyer — Mon, 14 Aug 2017 10:34:47 GMT

You'll need to contact 48 support but after 18 months of inactivity on your account is almost certainly deleted and the number "recycled" so you'll need to get a new one.

Hope this helps.

Re: Number not active

dalyer — Mon, 14 Aug 2017 10:36:14 GMT

Sorry I thought you said a year and a half.
If you were away for 6 months then your account may be disabled but your number should still be available.
You'll still need to contact 48 support though to get things up and running again.

Hope this helps.

Re: Number not active

dalyer — Mon, 14 Aug 2017 17:05:22 GMT

Did that help at all @lee_hao?

Re: Number not active

lee_hao — Tue, 15 Aug 2017 06:07:42 GMT

How do I contact 48? I can't make or receive call now, but I've purchase a temporary number.

Re: Number not active

dalyer — Tue, 15 Aug 2017 07:44:41 GMT

See here - option 3

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Number not active

dalyer — Tue, 15 Aug 2017 11:20:13 GMT

Were 48 support able to help @lee_hao?