topic Re: Charged twice for top up in Memberships

Charged twice for top up

laurencetownlass — Thu, 13 Jul 2017 06:46:28 GMT

I got charged twice for topping up last nit.. can I get refunded please?

Re: Charged twice for top up

dalyer — Thu, 13 Jul 2017 07:02:03 GMT

You probably bought two memberships or add-ons by mistake?
Your My History page should clarify.
Contact 48 support to see if they can refund you for the extra one.

Hope this helps.

Re: Charged twice for top up

dalyer — Thu, 13 Jul 2017 12:31:20 GMT

Did that help at all @laurencetownlass?

Re: Charged twice for top up

laurencetownlass — Thu, 13 Jul 2017 15:49:13 GMT

Hi, I have tried and can't get into 48 support? Is there a contact no. To ring?

Re: Charged twice for top up

dalyer — Thu, 13 Jul 2017 16:24:12 GMT

You can contact them here (option #3) or using the chat facility:

http://www.48months.ie/help#ask-a-48-agent

There is no number to call as all support is done online.

What did your My 48 and My History pages say?

http://www.48months.ie/my-48

http://www.48months.ie/my-48/my-history

Hope this helps.

Re: Charged twice for top up

dalyer — Fri, 14 Jul 2017 06:34:02 GMT

Any update @laurencetownlass?

Re: Charged twice for top up

laurencetownlass — Sat, 15 Jul 2017 07:55:38 GMT

Hi there,
I am going to get refunded in the next few days.
Many thanks for all ur help.

Re: Charged twice for top up

dalyer — Sat, 15 Jul 2017 09:00:29 GMT

Great, glad you got sorted @laurencetownlass.