topic Re: Disappearing text balance in Memberships

Disappearing text balance

victoriamaria — Sat, 08 Jul 2017 09:45:59 GMT

I have just started my new 'the Mitch' month yesterday. It comes with 100 free texts. I tried to text today, the text wouldn't send. I went onto my48 and to my surprise my text balance is 0! I don't even think I text anyone at all yesterday, I usually use whatsapp or iMessage, so where did my 100 text go??
My balance money from last month has disappeared rather too quickly as well, can someone explain what's going on or I'll be looking for more reliable network (I have had lots of problems when traveling abroad as well and it's just piling up at that stage) 😕

Re: Disappearing text balance

dalyer — Sat, 08 Jul 2017 11:11:56 GMT

You get 100 SMS messages but bear in mind that a long text or one using accented characters or emojis etc can use more than one SMS in one go.
Could that be relevant here?

It's difficult to comment on your cash credit balance without knowing your usage patterns - in particular what services you use that are charged from your cash credit balance (e.g. MMS, calls to "special" landlines such as 1850/1890 numbers, international calls/texts etc.).

Best thing is probably to contact 48 support and ask them for a breakdown of your SMS and cash credit usage to clarify matters.

By the way since you never posted before, in particular about roaming issues it's impossible to comment on that issue either. However you seem to be using an iPhone in which case it's possible that this issue affected you due to the stupid way that Apple do things

http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862/jump-to/first-unread-message

Hope this helps.

Re: Disappearing text balance

victoriamaria — Sat, 08 Jul 2017 13:16:18 GMT

Thanks for your answer. I have tried to sort my other issues by directly cintacting 48 (with different results, usually by being sent to find the answer on the forum). I did not send a text worth 100 texts, however long it would be, it is just physically very unlikely. As a matter of fact I checked- I sent 2 messages yesterday, one as an iMessage (so I shouldn't get charged for it anyway), the other an ordinary text consisting of 7 English words. I know it's not time and place to discuss that break down, I'm just confused what has happened to the other 99 texts. And I will contact 48 directly, I just don't have time to check my balance everyday to make sure it's correct, that situation should have never happened.

Re: Disappearing text balance

dalyer — Sat, 08 Jul 2017 13:36:21 GMT

48 support should be able to provide a detailed breakdown of allowance balance usage on request.

Hope this helps.

Re: Disappearing text balance

dalyer — Sun, 09 Jul 2017 08:30:02 GMT

Did you contact 48 support to ask them for detailed allowance usage details @victoriamaria?

Re: Disappearing text balance

marfar — Sun, 16 Jul 2017 13:48:57 GMT

Re: Disappearing text balance

marfar — Sun, 16 Jul 2017 13:49:35 GMT

How can I contact 48 Supports?

Re: Disappearing text balance

dalyer — Sun, 16 Jul 2017 15:59:21 GMT

Here - option 3 or use the chat facility during support office hours

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.