topic Re: Can't top up in Memberships

Can't top up

steo_m — Tue, 20 Jun 2017 16:51:19 GMT

I topped up my account with €10 to buy a Guido membership & I can't purchase it through your site.

Re: Can't top up

dalyer — Tue, 20 Jun 2017 17:20:55 GMT

What is your cash credit balance?

Check it on your account via the website or app or dial *100# and hit call.

How exactly are you trying to buy membership and what happens/goes wrong when you do this?

If your cash credit balance is at least €10 what happens if you text "Guido" (minus the quotes) to 1745?

Hope this helps.

Re: Can't top up

steo_m — Tue, 20 Jun 2017 17:47:18 GMT

It's okay now, I got it sorted, thanks.

Re: Can't top up

dalyer — Tue, 20 Jun 2017 17:49:41 GMT

What was the problem - and solution @steo_m?

It may help others in the same situation...

Re: Can't top up

steo_m — Tue, 20 Jun 2017 22:17:42 GMT

I usually top up on my laptop, all my details are on it. Today I did it on my new phone which wasn't as straight forward.

Re: Can't top up

dalyer — Tue, 20 Jun 2017 22:19:24 GMT

OK - still not really sure what the problem and solution were but at least you go sorted.

If you were doing it on your phone rather than laptop then I'd expect that all you need is the correct login details.

Re: Can't top up

steo_m — Wed, 21 Jun 2017 12:18:32 GMT

Log in details were correct, when I topped up my balance with €10, I went to buy a Guido membership, the "buy membership" prompt wouldn't highlight & let me tap on it. After a few tries, I eventually got it.