topic Re: Change Membership in Memberships

Change Membership

cianon98 — Sat, 10 Jun 2017 11:36:56 GMT

Was wondering if it's possible to change my membership plan after buying one?
Need to change the plan for going abroad.

Re: Change Membership

dalyer — Sat, 10 Jun 2017 12:13:19 GMT

If the new membership has already started then you cannot change it.

If it has stacked to kick in later then contact 48 support and ask them if they can refund/change it.

But bear in mind that EU roaming will work on memberships started now only up until Tuesday 13th June (which may mean midnight Monday?).

From the 13th only Guido memberships STARTED on/after the 13th will support EU roaming and EU roaming will not work in any other circumstances.

So a EU roaming on a Guido or any other membership started before Tuesday will not work from Tuesday.

Hope this helps.

Re: Change Membership

cianon98 — Sat, 10 Jun 2017 12:15:49 GMT

The problem I have is I need to get EU data. But the Mitch doesn't have. Any solutions?

Re: Change Membership

dalyer — Sat, 10 Jun 2017 12:19:16 GMT

No plan supports roaming data right now.

From Tuesday 13th EU roaming (including data roaming) will will only work on Guido memberships started on/after 13th.

From Tuesday EU roaming will simply not work at all on any other membership plan including Guido memberships started before 13th.

If you are really stuck then try contacting 48 to see if they can do anything for you - e.g. make a special allowance by starting a new Guido membership for you on the 13th even if this would normally not be allowed.

Hope this clarifies

Re: Change Membership

cianon98 — Sat, 10 Jun 2017 12:35:32 GMT

That's what I was looking for. Thankd

Re: Change Membership

dalyer — Wed, 14 Jun 2017 19:31:44 GMT

@dalyer wrote:

If you are really stuck then try contacting 48 to see if they can do anything for you - e.g. make a special allowance by starting a new Guido membership for you on the 13th even if this would normally not be allowed.

Did you do that @cianon98?

If so how did you get on?