topic Re: won't allow me buy Europe roaming in Memberships

won't allow me buy Europe roaming

peig — Tue, 13 Jun 2017 22:00:23 GMT

Message says Would you like to a €0 credit when I got the button to buy roaming minutes?? Then it said You have not placed an order- cos it's €0!! Any ideas?

Re: won't allow me buy Europe roaming

dalyer — Tue, 13 Jun 2017 22:54:40 GMT

EU roaming add-ons no longer exist from today (13th June) but it looks like the website version of the system hasn't yet been updated to remove them - the app has been.

See here:

EU Roaming Update

From 13th June EU roaming only works on Guido memberships activated on/after 13th June and then you can use the regular membership or add-on allowances whether you're in Ireland or roaming elsewhere in the EU.

EU roaming will not work on any other membership or a Guido membershp started before 13th June.

And EU roaming add-ons are no longer relevant so have been withdrawn (even if the website seems to still display the option right now!).

Hope this helps.

Re: won't allow me buy Europe roaming

dalyer — Wed, 14 Jun 2017 07:28:12 GMT

Did that help at all @peig?

Re: won't allow me buy Europe roaming

peig — Wed, 14 Jun 2017 07:39:15 GMT

Thanks for explaining this. However there appears to be no logic whatsoever in this policy. I pay twice aa much as the Guido but don't get EU roaming?? This policy also may contravene the EU directive. It just doesn't make sense.

Re: won't allow me buy Europe roaming

dalyer — Wed, 14 Jun 2017 08:12:00 GMT

If you have issues with it you should contact 48 support.
The changes in EU roaming rules were announced several weeks ago and members were informed by email/text.
How do you think that it breaches the EU directive?

Hope this helps.

Re: won't allow me buy Europe roaming

peig — Wed, 14 Jun 2017 09:38:53 GMT

I'm denied access to EU roaming by some rediciculous policy which should not happen

Re: won't allow me buy Europe roaming

dalyer — Wed, 14 Jun 2017 10:45:05 GMT

I suspect that by giving you a month or more notice of the changes they are not in breach of any rules.

But, as I said, if you feel the need to complain abour or pursue this then contact 48 support.

Hope this helps.