topic Re: I can't by membership in Memberships

I can't by membership

natalija666 — Thu, 01 Jun 2017 21:16:52 GMT

dalyer — Thu, 01 Jun 2017 21:26:26 GMT

You'll need to post more details if you want advice.

How are you trying to buy membership?

Using the app? On the website? By text?

What happens/goes wrong?

Any error messages?

Is this your first time trying to buy membership or has it worked OK before now?

Are your registered card details still correct or do they need to be updated - e.g. because you had a new card issued recently?

Hope this helps.

natalija666 — Thu, 01 Jun 2017 21:45:03 GMT

I put through as always all my details by online and i got the answear my passcode is blocked.thanks

dalyer — Thu, 01 Jun 2017 21:55:28 GMT

Sorry I don't understand your post.

Can you clarify what the problem is and maybe answer the questions that I asked above?

What passcode are you referring to?

What is the verbatim error message that you got?

Thanks.

dalyer — Fri, 02 Jun 2017 08:23:37 GMT

carolyavas — Fri, 02 Jun 2017 13:33:18 GMT

Hi just topped up my phone when I try to ring someone it says call failed

dalyer — Fri, 02 Jun 2017 14:26:32 GMT

You'll need to post more info if you want assistance.

What exactly do you mean by "topped up"?

You bought a membership?

You bought an add-on?

You topped up your cash credit balance?

What does your My 48 page say about your current membership status, expiry date and allowance balances?

Can you call any numbers at all?

Can you receive calls?

Can you send/receive texts?

Are you new to 48 or have you been here for a while with everything working before now?

Hope this helps.

dalyer — Fri, 02 Jun 2017 20:54:00 GMT

Any update @carolyavas?