topic Re: roaming in Memberships

Roaming

emg13 — Sun, 14 May 2017 22:01:07 GMT

What is happening. I am going to Spain on 24th June. Will I be able to make phone calls.

Re: Roaming

dalyer — Sun, 14 May 2017 22:48:50 GMT

Did you read this?

If you buy a Guido membership on or after 13th June that starts on or before 24th June then you'll be fine and will be able to use your membership allowances while roaming for mobile calls, texts and data at no extra charge (i.e. no EU roaming add-ons or extra cash credit needed).

If not then you won't be able to use your phone while abroad.

Hope this helps.

Re: Roaming

dalyer — Mon, 15 May 2017 08:07:33 GMT

Did that help at all @emg13?

Re: Roaming

emg13 — Mon, 15 May 2017 09:46:58 GMT

Ok. But what about the Don is that covered for travel to Spain after 24th June. Eddie

Re: Roaming

dalyer — Mon, 15 May 2017 09:53:02 GMT

No - as explained above and in the link that I posted.

After 13th June the only membership that will work while roaming in the EU is Guido.

And it must be a Guido membership bought and started on or after 13th June.

As explained in the announcement if you normally use a membership other than Guido then you will need to buy a Guido membership (on or after 13th June and which starts on or after 13th June) in advance of travelling if you want to use your 48 SIM while roaming in the EU.

Hope this helps.

Re: Roaming

dalyer — Mon, 15 May 2017 15:39:29 GMT

Did that help at all @emg13?

Re: Roaming

bfkthomas — Mon, 15 May 2017 20:19:17 GMT

I will take it you can stay on Don membership till I'm going away in September, then You can switch back to Don membership after you come back from holidays, I'm taking this is right????

Re: Roaming

dalyer — Tue, 16 May 2017 08:23:46 GMT

Yes you can buy any membership that you want each month.

You just need to ensure that you buy a Guido membership on the membership renewal date nearest to your departure date if you want to be able to use your 48 SIM while roaming abroad in the EU.

A month on from when the Guido membership activates it expires and you can revert to Don membership.

Memberships always run for a month and cannot be terminated prematurely and replaced by a new membership.

Hope this helps.

Re: Roaming

bfkthomas — Mon, 15 May 2017 21:33:36 GMT

Yes, thank you for the help

Re: Roaming

dalyer — Mon, 15 May 2017 22:55:15 GMT

Glad it helped.

You seem to be using an iPhone in which case you should also be aware of this issue when roaming:

iPhone abroad issue

Hope this hepls.

Re: Roaming

irishrover33 — Wed, 17 May 2017 17:41:43 GMT

What hapens if your guido minutes run out when roaming ?

Re: Roaming

dalyer — Wed, 17 May 2017 19:08:44 GMT

Did you read the link posted above?

You can buy a regular add-on (landline or mobile mins).

EU Roaming Update

Roaming

Going away? Using 48 when roaming

Hope this helps.

Re: Roaming

bfkthomas — Wed, 17 May 2017 21:08:33 GMT

After thinking about the roaming changes, I don't it is right that you can only get EU roaming on the cheapest membership, I have spent a lot of money Down through the years with 48 and it has always been with the Don membership, so just because the networks are been forced to supply the same rates for going around the EU, 48 is only giving the guido, this to me seems grossly on fair.

Re: Roaming

dalyer — Wed, 17 May 2017 22:16:19 GMT

Maybe contact 48 support and let them know your views on this?

Hope this helps.

roaming

dvfarrell — Wed, 17 May 2017 22:19:12 GMT

I'm going to Holland on 10 of June . I have just bought the guido membership will I have calls & data roaming before 13th and will I have data on 13th and can I buy addon after 13th tks.

Re: roaming

dalyer — Wed, 17 May 2017 22:35:59 GMT

See here for a practically identical query:

https://community.48months.ie/t5/Memberships/Roaming/m-p/44945

Hope this helps.

Re: roaming

dalyer — Thu, 18 May 2017 08:18:21 GMT

Did that help at all @dvfarrell?

Re: roaming

dvfarrell — Thu, 18 May 2017 09:07:18 GMT

It gives me info I needed but ill still be left with no data or calls for half my holiday

Re: roaming

dalyer — Thu, 18 May 2017 09:14:31 GMT

Did you contact 48 support as I suggested in the other thread to see if they can make a special allowance for people like you (and the other person) who are in an awkward situation with regard to the membership renewal date and the date of the contract/roaming changes?

What did they say?

Hope this helps.

Re: roaming

dalyer — Thu, 18 May 2017 16:18:08 GMT

Any update @dvfarrell?