topic Membership not lasting? in Memberships

Membership not lasting?

casey28 — Thu, 30 Jul 2015 13:41:31 GMT

Hi I topped up with 20 don membership less than a month ago and after 2 weeks I was out of calls and there is no way I used over 1000minutes

Re: Membership not lasting?

dalyer — Thu, 30 Jul 2015 14:15:01 GMT

Contact 48 support here and they can give you details of your calls and maybe explain where your minutes went to:

http://www.48months.ie/help#ask-a-48-agent

Are you sure that the most recent Don membership is actually active?

Could it be that you have another (e.g. Standard, Guido?) membership active, the Don one has stacked and you ahve used up the 300 mins on the other membership?

What does your online account say about your current membership type and expiry date?

Does your Membership Planner list a next membership and start date?

Hope this helps.

Re: Membership not lasting?

casey28 — Thu, 30 Jul 2015 22:51:12 GMT

Hi current menbership says the don due to expire on 4th August at 23.59 I can not understand how I ran out of minutes as I definately did not use anywhere near 1000

Re: Membership not lasting?

dalyer — Thu, 30 Jul 2015 23:53:33 GMT

OK. Contact 48 support so and they can give your your call logs and maybe explain what's going on.

Re: Membership not lasting?

dalyer — Fri, 31 Jul 2015 11:04:47 GMT

Did you get anywhere with this?