topic Re: Membership in Memberships

Membership

murphy38 — Tue, 02 May 2017 08:48:09 GMT

Hi, my membership usually renews automatically every month as I have dd set up. I received usual text to inform me that money would be taken from my account today but that hasn't happened and my membership has expired? What can I do to get phone working again? Thanks. C

Re: Membership

dalyer — Tue, 02 May 2017 09:04:57 GMT

Any chance your card details have changed and need to be updated on your account?

E.g. if you recently got a new card?

You may need to contact 48 support to get to the bottom of this.

Hope this helps.

Re: Membership

murphy38 — Tue, 02 May 2017 09:20:50 GMT

Thanks, that's exactly what the problem was! Thanks again😀

Re: Membership

dalyer — Tue, 02 May 2017 10:02:00 GMT

Strange that it sent a message that your membership had renewed when the payment had presumably failed...

But glad you got it sorted.