topic top Up problem in Memberships

Re: top Up problem

dalyer — Fri, 24 Jul 2015 17:34:40 GMT

What does your online account say about your membership status, expiry date and allowance balances?

Are you talking about Standard membership?
Remember that now only gives you 300 mobile minutes per month.

It used to be unlimited.

And Standard is no longer worth buying anyway as Guido gives more benefits for the same price - but still only 300 mobile mins.

Re: top Up problem

dalyer — Sun, 26 Jul 2015 11:31:47 GMT

Did that help at all?

Re: top Up problem

Anon — Sun, 12 Jun 2016 14:21:20 GMT

i have this problem now, what can I do to get my 300 minutes,

Re: top Up problem

dalyer — Sun, 12 Jun 2016 14:30:23 GMT

What problem exactly?

What does your online account say about your current membership status and expiry date?

If you have used up your monthly membership allowance(s) then you need to buy add-ons to tide you over until the current membership expires and a new one can start with a new set of allowances.

Hope this helps.

Re: top Up problem

Anon — Sun, 12 Jun 2016 14:30:45 GMT

no this did not help

Re: top Up problem

dalyer — Sun, 12 Jun 2016 14:34:27 GMT

You haven't clarified what your online account says about your current membership status, expiry date and allowance balances.

Please answer these questions if you want help.

Re: top Up problem

dalyer — Mon, 13 Jun 2016 08:08:42 GMT

Any update/clarification on the questions that I asked above?

Re: top Up problem

Anon — Mon, 13 Jun 2016 21:40:21 GMT

my online account says expiry date is 19th june 2016, so I topped up membership twice since this date, I have got my free texts but not my 300 minutes, it stated that my balance is zero when my balance should be 20 euro

Re: top Up problem

dalyer — Mon, 13 Jun 2016 21:48:27 GMT

Your current membership expires on the 19th of June.
The first membership that you purchased will start at midnight on that date.
The second one will start at midnight on 19th July.
A new membership doesn't start immediately.
Only when the current membership expires first.
You don't get the membership allowances until the membership starts.
If you have used up your current membership mobile call allowances then the only way to make more calls is to buy a mobile calls add-on as I said earlier.

Hope this helps.

Re: top Up problem

dalyer — Mon, 13 Jun 2016 21:50:36 GMT

And your cash credit balance should not be €20 if you bought two €10 memberships as you have paid up front for these.
Membership purchases are not reflected in your cash credit balance.
You should read the FAQs on membership versus cash credit as you seem to be confusing the two.

Hope this helps.

Re: top Up problem

Anon — Mon, 13 Jun 2016 22:15:37 GMT

Thank you this has solved my problem, didnt realise that the date of membership is not up yet, feel so stupid.
Thanks again you were very helpfull

Re: top Up problem

Anon — Mon, 13 Jun 2016 22:16:16 GMT

Thanks again this has solved my problem

Re: top Up problem

dalyer — Mon, 13 Jun 2016 22:40:20 GMT

Glad it helped.

Always remember that if you have used up any/all membership allowances before the membership month is up then you need to buy add-ons to continue using the relevant services (e.g. mobile calls, landline calls, texts, data).