https://community.48.ie/t5/Internet/Balance-replenishment/m-p/72724#M9892 Hello. I topped up my balance twice today by 10 euros, but the app keeps asking me to top up my credit. What am I doing wrong? I'm still without service. Mon, 13 Apr 2026 10:33:44 GMT EskenderL7066 2026-04-13T10:33:44Z https://community.48.ie/t5/Internet/Balance-replenishment/m-p/72724#M9892 Hello. I topped up my balance twice today by 10 euros, but the app keeps asking me to top up my credit. What am I doing wrong? I'm still without service. Mon, 13 Apr 2026 10:33:44 GMT https://community.48.ie/t5/Internet/Balance-replenishment/m-p/72724#M9892 EskenderL7066 2026-04-13T10:33:44Z https://community.48.ie/t5/Internet/Balance-replenishment/m-p/72727#M9893 <P>What do you mean by "topped up my balance"?</P> <P>If you mean that you added 2 x €10 to your cash credit balance then that's not going to help.&nbsp;</P> <P>You need an active membership plan in order to use outgoing services (outgoing calls and texts and mobile data).</P> <P>See here:&nbsp;</P> <UL> <LI><A href="https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105" target="_blank" rel="noopener">https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105</A></LI> </UL> <P>48 isn't like some other prepay mobile providers where cash credit is enough to allow services to be used.&nbsp;</P> <P>On 48 you need a monthly membership plan.&nbsp;</P> <P>If you need to contact 48 support about this then see the links in my signature below.</P> Mon, 13 Apr 2026 10:53:59 GMT https://community.48.ie/t5/Internet/Balance-replenishment/m-p/72727#M9893 dalyer 2026-04-13T10:53:59Z