topic Re: Mobile data not working in Internet

Mobile data not working

Christinep2791 — Sun, 12 Apr 2026 11:51:52 GMT

My data has run out on my current plan so I just topped up by 10 euro but still have no mobile data. Anyone know why?
Thanks

Re: Mobile data not working

dalyer — Sun, 12 Apr 2026 12:50:42 GMT

Is you are on a legacy membership plan with a limited mobile data allowance and have used that allowance up before the end of the membership plan month then you need to buy a data add-on if you want to continue using mobile data for the rest of the plan month.

https://community.48.ie/t5/The-Knowledge-Base/All-About-Add-ons/ta-p/53111

Topping up your cash credit balance doesn't help although you can now use that cash credit to buy one or more data add-ons.

If you are habitually using up your membership plan's mobile data allowance before the membership plan month is up then you might want to consider moving to the €12.99 plan which comes with unlimited Irish mobile data.

If you need to contact 48 support about this then see the links in my signature below.

Re: Mobile data not working

Christinep2791 — Mon, 13 Apr 2026 17:42:43 GMT

Thank you so much!! I didn’t even see the add data link so just went to add credit and yes I think changing to 12.99 plan probably better. Thanks again for taking the time to answer

Re: Mobile data not working

dalyer — Mon, 13 Apr 2026 17:44:52 GMT

You're welcome.