Data not working after topping up

Luciac3388 — Thu, 21 Aug 2025 07:38:19 GMT

Hello

I topped up my phone yesterday and it was working afterwards but now my data is not working.

Can someone please look into this asap for me?

Thank you

Re: Data not working

dalyer — Thu, 21 Aug 2025 07:37:48 GMT

What exactly do you mean by "topped up"?

What did you purchase?

Membership plan, add-on, cash credit?

What does your My48 account Dashboard say about your current membership plan status, data allowance balance and expiry date?

What exactly do you mean by "it was working afterwards"?

What exactly was working?

Incoming/outgoing calls, incoming/outgoing texts, mobile data?

When was mobile data working ok for you last?

Are your APN settings still correct?

If you're on Android then you can text "APN" to 50048 and follow the instructions here to ensure that they are configured correctly:

If you need to contact 48 support about this then see the links in my signature below.