topic Customer care - where is the chat option? in Internet

How to contact 48 support? Have €40 credit but no data

AnthonyR1006 — Sun, 20 Jul 2025 18:13:56 GMT

On the 48 Web page, I want to contact 48, as I have 40eur0 credit, but I have no data to access.
48 says press the message button to talk to someone, unless it's invisible... I cant see it

Re: Messaging 48

dalyer — Sun, 20 Jul 2025 18:13:03 GMT

The chat button has rarely ever worked for me.

See the links in my signature for other ways to contact 48 support.

Cash credit on your account doesn't give you any mobile data.

You need to buy a membership plan.

You can pay for it from your cash credit balance if you want.

The €12.99 membership plan provides unlimited Irish mobile data.

If mobile data still doesn't work when you buy a membership plan then make sure that your APN settings are configured correctly.

See here:

https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/53106

If you're on Android you can text "APN" to 50048 and follow the instructions here to make sure that your APN settings are configured correctly:

https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

Customer care - where is the chat option?

AnthonyR1006 — Tue, 22 Jul 2025 12:36:16 GMT

Where is the icon on the 48 website to talk to customer care.?
It's an absolute joke, this network

Re: Customer care - where is the chat option?

dalyer — Tue, 22 Jul 2025 12:46:25 GMT

As I previously said ... the chat option has always been hit and miss (mostly miss) for me.

See the links in my signature below for the other ways to contact support - in particular by email and phone.