topic Ordered replacement SIM twice but neither arrived in Internet

Ordered replacement SIM twice but neither arrived

JohnR2759 — Thu, 03 Jul 2025 13:24:34 GMT

I recently bought a new 5g handset. I can only get 4g on the handset. 48 told me I need a new sim. I’ve ordered a new sim twice but none have arrived. Has anyone else had this problem? I’m paying for a 5g plan but 48 won’t send me a 5g sim.

Re: Ordered replacement SIM twice but neither arrived

dalyer — Thu, 03 Jul 2025 13:27:12 GMT

When did you order the replacement SIM?

They can take up to 7 working days to arrive.

https://48.ie/help/sim-replacement

How long will it take for my SIM to deliver?

SIM will be delivered within in 5-7 days. Excluding weekends & bank holidays!

If you still have your original SIM and didn't block it when ordering the replacement then make sure that your APN settings are configured correctly.

https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/53106

If you're on Android then you can text "APN" to 50948 and follow the instructions here to configure the settings currently:

https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

If you still can't get 5G connectivity then make sure that the phone isn't configured to disable 5G on the phone settings:

E.g.:

https://help.breezesim.com/hc/en-gb/articles/16398757348241-How-to-disable-5G-on-iOS-Android

Re: Ordered replacement SIM twice but neither arrived

Nessahl1439 — Tue, 02 Sep 2025 10:31:28 GMT

Mine hasn’t arrived either and its been 7 days i ordered a new one just now.

Re: Ordered replacement SIM twice but neither arrived

dalyer — Tue, 02 Sep 2025 10:37:51 GMT

7 working days or 7 calendar days?

If you need to contact 48 support about this then see the links in my signature below.