topic Re: No mobile data using smart watch roaming in Northern Ire in Internet

No mobile data using smart watch roaming in Northern Ireland

PaulG1642 — Mon, 10 Mar 2025 17:38:01 GMT

Hi,

On a recent trip to Northern Ireland, my SIM card was unable to connect to data. Voice calls worked fine. The device is a child's smart watch so there was limited troubleshooting available; I couldn't even see which network is was picking up for the voice calls.

I did see the APN settings mentioned "Tesco"; the nature of the device means it's hard to get more info. I know Tesco Mobile were formerly Liffey Telecom, and Liffey Telecom is mentioned in the APN settings on the 48 help pages, so ... maybe this is correct?

The device has roaming enabled, and my 48 plan shows 0GB used / 17GB available under "EU and UK Roaming"

Questions:

1. Does this sound like bad APN settings (voice call roaming works but not data)
2. Are the APN settings listed here the correct ones?

Thanks,
Paul.

Re: No mobile data using smart watch roaming in Northern Ire

dalyer — Mon, 10 Mar 2025 17:38:34 GMT

Isn't there a way to connect to the smart watch to use a web based configuration interface to configure things and diagnose problems?

What is the make and model of the smart watch?

Does mobile data work with it while not roaming in NI?

Both Tesco and 48 (and some other virtual mobile networks?) use a Liffey Telecom APN and sometimes some devices misidentify 48 as Tesco but that doesn't create any problems other than the visual misidentification.

> 1. Does this sound like bad APN settings (voice call roaming works but not data)

Quite possibly.

> 2. Are the APN settings listed here the correct ones?

See here:

The usual roaming advice is also worth checking just in case...

https://community.48.ie/t5/Internet/Roaming-not-working/m-p/68377/highlight/true#M8646

If you need to contact 48 support about this then see the links in my signature below.

Re: No mobile data using smart watch roaming in Northern Ire

PaulG1642 — Mon, 10 Mar 2025 18:19:23 GMT

Thanks for the reply.

Device is an Xplora XGO3. Mobile data works fine when not roaming, and has done since we got it. There is a mobile app, but it doesn't let you configure network settings, etc. It's simply for viewing the watch's location, and sending/receiving messages.

Annoying thing is that I'm based in Dublin, so managing to test any chances isn't feasible in the short tern.

Re: No mobile data using smart watch roaming in Northern Ire

dalyer — Mon, 10 Mar 2025 18:44:12 GMT

> Device is an Xplora XGO3. Mobile data works fine when not roaming

That's odd given that the device page says this...

No Access to Internet

Xplora's smartwatches prioritize safety and control, ensuring a secure experience by not providing access to the internet.

Re: No mobile data using smart watch roaming in Northern Ire

PaulG1642 — Thu, 13 Mar 2025 19:16:44 GMT

Yep, I think what they mean is no general access to Internet - e.g. no web browser, no WhatApp. But they do use Internet connectivity for e.g. sharing photos and text chatting with parents. That functionality works fine when not roaming, but failed when we were in Northern Ireland.

Re: No mobile data using smart watch roaming in Northern Ire

dalyer — Thu, 13 Mar 2025 20:40:44 GMT

The user manual seems to explain how to configure the APN settings on the phone.

Maybe you need to do this again when roaming?

Re: No mobile data using smart watch roaming in Northern Ire

GrahamG7390 — Sun, 06 Jul 2025 10:55:07 GMT

Hi Paul, did you find the solution for this? We are having a similar issue in Spain. Thanks

Re: No mobile data using smart watch roaming in Northern Ire

dalyer — Sun, 06 Jul 2025 11:04:16 GMT

Are your APN settings configured correctly?

https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/53106

The usual general advice applies in the context of roaming issues...

Unfortunately many people still seem to have problems with roaming abroad on 48 for some reason.

(On the other hand all the people who have no problems don't post to report their positive experiences!)

If your SIM predates January 2023 then a replacement may mitigate or eliminate roaming problems:

https://48.ie/help/sim-replacement

It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:

If you have returned to Ireland from roaming abroad and are having problems using the 48 network/calls/texts/mobile data then see this key post, in particular the section titled "Returned Home?":

https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179

If you still have problems then you'll probably need to contact 48 support for further assistance.

See the links in my signature below for the three different ways to contact 48 support.