topic Topped up but no internet or calls in Internet

Topped up but no internet or calls

MarkO2891 — Thu, 22 Aug 2024 16:36:53 GMT

My partner has topped up but still has no internet and cant make calls. Took it to a shop and they cant see a problem. Is there any number at all for customer service?

Re: Payment

MarkO2891 — Thu, 22 Aug 2024 16:19:25 GMT

Phone what number?

Re: Mobile data isn't working even after topping up

MarkO2891 — Thu, 22 Aug 2024 16:28:05 GMT

My partner has credit yet still has no internet and cant make calls

Re: Mobile data isn't working even after topping up

dalyer — Thu, 22 Aug 2024 16:36:28 GMT

What exactly do you mean by "topped up" and "credit" above?

Membership plan, add-ons, cash credit?

What does their My48 account Dashboard say about their current membership plan status, allowance balances and expiry date?

https://48.ie/my48

Can they receive calls, send/receive texts?

If they need to contact 48 support about this then see the links in my signature below.

Re: Payment

dalyer — Thu, 22 Aug 2024 16:48:31 GMT

See the links in my signature below.