topic Re: Cant make in Internet

Renewed membership but can't use any services

NoelMcC6641 — Sat, 13 Jul 2024 09:21:40 GMT

Hi, I was onto ye yesterday about can't make no calls, text and no internet. I've topped up Thursday as my membership was running Thursday night. Now I've being told I have to wait 3 to 4 working days. This is unacceptable. This needs to be fixed as soon as possible. I do understand now why people think the network is terrible.

Re: Cant make

dalyer — Sat, 13 Jul 2024 09:20:53 GMT

Where does it say that you have to wait 3-4 working days?

What does your My48 account Dashboard say about your current membership plan status, allowance balances and expiry date?

https://48.ie/my48

What does your Transactions page say about recent payments/purchases?

https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

https://48.ie/my48/memberships

If you need to contact 48 support about this then see the links in my signature below.

Re: Renewed membership but can't use any services

FionnulaS4060 — Wed, 24 Jul 2024 11:35:54 GMT

Hi, bought a plan €12.99 for calls, text, data. Can't avail for any of those services.

Re: Renewed membership but can't use any services

dalyer — Wed, 24 Jul 2024 11:39:43 GMT

When did it work ok for you last?

What does your My48 account Dashboard say about your current membership plan status, allowance balances and expiry date?

https://48.ie/my48

Do you have a connection to the 48 network?

If not then if you do a manual search for networks can you see and connect to 48?

What happens when you try to make a call?

Any error messages?

If you need to contact 48 support about this then see the links in my signature below.