Paid monthly internet fee but internet not working

viktoriian0069 — Fri, 28 Jun 2024 13:09:58 GMT

I have paid the monthly internet fee but my internet is not working. What should I do?

Re: Paid monthly internet fee but internet not working

dalyer — Fri, 28 Jun 2024 13:10:26 GMT

You mean that mobile data isn't working for you?

Did it ever work for you?

If not then you probably need to configure your APN settings.

Text "APN" to 50948 and follow the instructions here:

What exactly do you mean by "I have paid the monthly internet fee"?

Do you mean that you bought a monthly membership plan?

What does your My48 account Dashboard say about your current membership plan status, expiry date and internet allowance balances?

What does your Transactions page say about recent payments/purchases?

Do calls and texts work ok?

If you need to contact 48 support about this then see the links in my signature below.