topic Re: Mobile data is not working in Internet

Tried to buy membership, charged 3 times, data not working

TintoT3531 — Thu, 14 Mar 2024 10:32:13 GMT

Tried topping up the current plan, and after putting the card details, it showed“ somethings gone wrong come back later” so I tried again and again same answer three times. Then it went through . Just checked bank I got charged 3 times. Still the mobile data is not working.
How can I contact the customer service

Mobile data is not working

TintoT3531 — Thu, 14 Mar 2024 10:05:22 GMT

Re: Mobile data is not working

dalyer — Thu, 14 Mar 2024 10:31:39 GMT

Perhaps, in spite of the errors, you inadvertently bought three membership plans and they are all on your account now?

What does your Transactions page say about recent payments?

https://48.ie/my48/transactions

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

https://48.ie/my48

Does your Buy Plan page list any upcoming membership plans?

https://48.ie/my48/memberships

Are calls and texts working?

Did mobile data ever work for you before?

If not then you'll probably need to configure your APN settings first.

Send a text (contents doesn't matter) to 50048 and follow the instructions:

https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/td-p/60689

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com