topic All of my 200GB data allowance & Roaming allowance is zero in Internet

All of my 200GB data allowance & Roaming allowance is zero

DenisB6905 — Wed, 13 Mar 2024 18:39:12 GMT

Hi. The 48 site says all 200GB of my data is used (set to 0.00), as well as the 14GB of roaming data, and won't auto-renew until 16/4/24 - impossible on both counts, as I don't Roam and doubt I have even 20GB of my data allowance used this month. I saw last night after losing internet access that the 48 site was down for 'unscheduled maintenance' - has 48 screwed up somehow? That online Help Bot is worse than useless - do actual 48 employees frequent this Messages forum??? TIA.

Re: All of my 200GB data allowance & Roaming allowance i

dalyer — Wed, 13 Mar 2024 18:42:26 GMT

If you checked your account on the app then maybe try the website instead - or vice versa.

Some people have reported that one or the other doesn't always show the correct details, although I've never seen that problem myself.

Is mobile data working for you at the moment in spite of the zero balance?

Are calls and texts working?

48 support don't generally respond to posts here.

You'll probably need to contact them about this.

See the link in my signature below or email them at support@48months.zendesk.com

Re: All of my 200GB data allowance & Roaming allowance i

DenisB6905 — Wed, 13 Mar 2024 21:58:36 GMT

Hi, thanks for the response. No, mobile data stopped last night, just after 12 midnight, that was when I created a Hotspot with my mobile & other 48 sim (which still works fine!) to get my desktop pc back on the i-net, in order to check 48's site - it was down for 'unscheduled maintenance'. Calls are still working fine, don't know about texts, never sent one from a pc. Thanks for their email address, I'll drop them a line.

Re: All of my 200GB data allowance & Roaming allowance i

DenisB6905 — Sun, 17 Mar 2024 00:39:29 GMT

A final update. Well, I emailed 48 as suggested, and 3 days on, my request for Help is still flagged as being 'Open'. Not that it matters, as the auto-renew kicked in on the 16/3/24 as promised! Though, it would have at least been nice to have gotten a timely response from 48, rather than the auto-generated mumbo-jumbo the send. I've been a Three/48 customer since 2008 and despite trying, could never use up the offered 100GB monthly allowance, never mind 200GB - so I'll be monitoring my usage from now on.

Re: All of my 200GB data allowance & Roaming allowance i

dalyer — Sun, 17 Mar 2024 11:49:52 GMT

That's very strange and very disappointing @DenisB6905

If you feel the need to make a formal complaint then see here:

https://48.ie/legal/code-of-practice