topic Re: 5G on Xiaomi but not on Pixel 7 in Internet

5G on Xiaomi but not on Pixel 7

GrahamL0995 — Fri, 16 Feb 2024 10:38:01 GMT

I switched my number yesterday after trying out the sim in a spare Xiaomi phone. 5g was available immediately. Now with the sim in my Pixel 7 there's no 5g network showing up, only LTE. Any solution?

Re: 5G on Xiaomi but not on Pixel 7

dalyer — Fri, 16 Feb 2024 10:39:59 GMT

What networks do you see on each phone when you do a manual search for networks?

What model is the Xiaomi phone?

Are both phones European models and not, say, Chinese or Indian models?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com.

Re: 5G on Xiaomi but not on Pixel 7

GrahamL0995 — Fri, 16 Feb 2024 14:03:58 GMT

I haven't tried putting the sim back in the xiaomi. I switched from Three and had 5g on both phones no problem. The pixel model is GVU6C

Re: 5G on Xiaomi but not on Pixel 7

dalyer — Fri, 16 Feb 2024 14:27:22 GMT

You'll probably need to contact 48 support to see if they can explain so.

See the link in my signature below or email them at support@48months.zendesk.com

Re: 5G on Xiaomi but not on Pixel 7

GrahamL0995 — Fri, 16 Feb 2024 14:31:06 GMT

Don't have any 5g networks available when I search. Set to 5g prefered

Re: 5G on Xiaomi but not on Pixel 7

RickM4224 — Tue, 20 Feb 2024 14:50:52 GMT

I have the same problem with pixel 7. Just can't get 5G no matter what I do??? 🤔

Re: 5G on Xiaomi but not on Pixel 7

RickM4224 — Tue, 20 Feb 2024 14:53:36 GMT

I don't have any 5g network on manual search and I have the 5g setting on??

Re: 5G on Xiaomi but not on Pixel 7

DaveO4704 — Tue, 20 Feb 2024 15:14:00 GMT

Same here, on a Pixel 7. I have contacted support and told them I was on GoMo until I switched to 48 in the last week and was able to get 5G no problem on the former. I've done everything bar factory resetting my phone. To name a few things: "Reset Mobile Network Settings" (including Erase eSIMs), "Reset Internet," and I took out the SIM for a while and rebooted the phone - all of which I've done multiple times. Looks like there are folks here with the Pixel 7 and other Pixel phones in the same boat, so I wonder if there's some sort of compatibility issue.

Another thing to note is when I text "APN" to 50048 I get a text back saying, "Apologies, your handset does not support this service." Note that LTE is working fine and my APN settings seemed to apply automatically when I first put in the SIM a week ago, but it could possibly be a clue toward certain handsets not being compatible with 48's 5G service? Either that or affected phones aren't compatible with the 5G band(s) that 48 uses, which may be curtailed compared to Three?

Re: 5G on Xiaomi but not on Pixel 7

DaveO4704 — Tue, 20 Feb 2024 15:20:30 GMT

To follow up, I believe Three uses 5G bands N3 and N78. All Pixel models are compatible with these bands, even the Japanese model:
https://support.google.com/pixelphone/answer/7158570?hl=en#zippy=%2Cpixel

The "Worldwide" model is GVU6C, which is what we should all have.

So there should be no reason why our phones, even when we search for a manual network, can't see the 5G broadcast. So color me confuzzled...

Re: 5G on Xiaomi but not on Pixel 7

StevenH0990 — Tue, 20 Feb 2024 16:14:52 GMT

Also the same problem with a Pixel 7. All the APN settings are correct and working fine for 4G/LTE, tried everything I can think of including a factory reset.

Re: 5G on Xiaomi but not on Pixel 7

DaveO4704 — Tue, 20 Feb 2024 16:22:25 GMT

I wonder if it's a SIM issue. I'm a new customer but perhaps the SIM they sent out is no good? For example, if you manually select a network, you only see 3G and LTE options pop up for other networks, like Eir. I don't know if that means anything or if that's normal when you're not using an (for example) Eir SIM, so I'm just speculating.

Thanks also for confirming that a factory reset doesn't fix it. I had been considering it.

Re: 5G on Xiaomi but not on Pixel 7

dalyer — Tue, 20 Feb 2024 16:31:32 GMT

You should contact 48 support so.

See the link in my signature below or email them at support@48months.zendesk.com

Re: 5G on Xiaomi but not on Pixel 7

dalyer — Tue, 20 Feb 2024 16:32:15 GMT

You should contact 48 support so.

See the link in my signature below or email them at support@48months.zendesk.com

Re: 5G on Xiaomi but not on Pixel 7

RickM4224 — Wed, 21 Feb 2024 13:38:19 GMT

I have exactly the same problem as you. LTE or 3g only on pixel 7. Try the SIM in my wife's Nokia and 5g came straight up no problem. Seems like a issue with pixel mobiles??? 🤔

Re: 5G on Xiaomi but not on Pixel 7

dalyer — Wed, 21 Feb 2024 14:04:46 GMT

Has anybody affected contacted 48 support for advice as I've suggested several times?

If so, what did they say?

Re: 5G on Xiaomi but not on Pixel 7

dalyer — Wed, 21 Feb 2024 14:05:43 GMT

Did you contact 48 support to ask them about this?

See the link in my signature below or email them at support@48months.zendesk.com

Re: 5G on Xiaomi but not on Pixel 7

dalyer — Wed, 21 Feb 2024 14:06:20 GMT

Did either of you contact 48 support to ask them about this?

See the link in my signature below or email them at support@48months.zendesk.com

Re: 5G on Xiaomi but not on Pixel 7

DaveO4704 — Wed, 21 Feb 2024 14:13:40 GMT

I contacted support via web chat before posting here and a ticket has been opened. They haven't said a lot - certainly not anything concrete. So far they've just asked me to make sure this setting and that setting is on and to try my SIM in another phone. I tried it in a colleague's Pixel 8 Pro and only got LTE on that as well in spite of its settings being primed for 5G and him using GoMo on 5G successfully. I haven't heard anything back from 48 since reporting that back.

Re: 5G on Xiaomi but not on Pixel 7

DaveO4704 — Thu, 22 Feb 2024 11:00:10 GMT

Look at this half-assed assessment from 48 Support:

I can't accept that, so I replied:

Re: 5G on Xiaomi but not on Pixel 7

RickM4224 — Thu, 22 Feb 2024 11:37:18 GMT

I am having this problem and moved my SIM to the wife's Nokia and got 5g no problem. I only get 3g or lte signals from suppliers when I do manual search on the pixel 7. 😕