topic Re: Internet in Internet

Mobile data slow?

donnadeldiablo1982 — Tue, 20 Feb 2024 14:01:02 GMT

Has the internet been very slow lately

Re: Internet

dalyer — Sun, 15 Jul 2018 14:48:07 GMT

Not in my experience in Dublin.
Try deleting your internet/apn settings and reconfiguring them from scratch.
Read and follow these instructions carefully:

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

If that doesn't help you may want to try a replacement SIM.
And you might also want to contact 48 support.
See the link in my signature below.

Hope this helps.

Re: Internet

dalyer — Sun, 15 Jul 2018 16:38:13 GMT

Did that help at all @donnadeldiablo1982?

Re: Internet

donnadeldiablo1982 — Tue, 17 Jul 2018 19:40:26 GMT

No still running slow and chat never comes up anymore, thanks though.

Re: Internet

dalyer — Tue, 17 Jul 2018 19:42:27 GMT

Did you follow all of my advice, including contacting 48 support if necessary?

Re: Internet

dalyer — Tue, 17 Jul 2018 20:14:33 GMT

Chat support is only available during support office hours - 8am to 8pm weekdays I think. But if the chat is not online then you can just log a support request as normal.

Hope this helps.

Re: Internet

SvitlanaS1698 — Tue, 20 Feb 2024 13:43:54 GMT

Lately the quality of internet is so bad. How can I change the plan to 5G. Who could tell in details. Thanks in advance

Re: Internet

dalyer — Tue, 20 Feb 2024 14:00:11 GMT

You're replying to a 5+ year old thread for some reason.

If you're having mobile data issues then make sure that your APN settings are configured correctly.

Text "APN" to 50048 and follow the instructions:

https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/td-p/60689

If that doesn't help then you'll probably need to contact 48 support for further assistance.

See the link in my signature below or email them at support@48months.zendesk.com