Cancellation of contract

XiC8497 — Thu, 14 Dec 2023 08:57:11 GMT

Hi. I contact 48 via online chat on homepage and tried to cancel my contract 2 weeks ago, because I'm leaving EU zone for 2 months and cannot use it any more. However, I still received a bill on my credit card this morning, indicating that the cancellation didn't workout. Please suggest how to cancel the contract it properly? As I have been out of EU zone days before the new billing month, the new bill isn't reasonable at all. Please also advice how to make a formal complaint and get a refund. Thank you.

Re: Cancellation of contract

dalyer — Thu, 14 Dec 2023 08:57:33 GMT

See here:

https://community.48.ie/t5/The-Knowledge-Base/I-want-to-leave-48-how-do-I-do-that/ta-p/246

You just need to disable membership plan auto-renewal.

To make a complaint see here:

https://48.ie/legal/code-of-practice

Be aware that 48 still works outside the EU:

https://48.ie/charges/roaming

topic Cancellation of contract in Internet

Cancellation of contract

Re: Cancellation of contract