topic Re: my mobile data is not working after recharge in Internet

my mobile data is not working after recharge

christinat5022 — Tue, 28 Nov 2023 18:27:38 GMT

Re: my mobile data is not working after recharge

dalyer — Tue, 28 Nov 2023 18:36:33 GMT

Maybe you've used up your data allowance before the membership month is up in which case you need to buy a data add-on to continue using data for the rest of the membership month?

https://48.ie/my48/addons

If that's the case then buying a new membership will not help as the new membership will simply stack on your account to kick in when the current membership eventually runs its full monthly course and expires.

What does your My48 account Dashboard say about your membership status?

https://48.ie/my48

What does your Transactions page say about recent payments?

https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming memberships?

https://48.ie/my48/memberships

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

Re: my mobile data is not working after recharge

christinat5022 — Tue, 28 Nov 2023 18:56:31 GMT

i have balance in my account

Re: my mobile data is not working after recharge

dalyer — Tue, 28 Nov 2023 19:30:14 GMT

> i have balance in my account

That doesn't really clarify anything or address the questions that I asked.

What exactly do you mean by "balance"?

What are the answers to the questions that I previously asked?

You should probably contact 48 support as I suggested but they'll probably ask you similar questions to the ones that I asked anyway.