https://community.48.ie/t5/Internet/I-top-up-14-euro-Why-I-didn-t-receive-service/m-p/60651#M6552 Wed, 22 Nov 2023 01:35:57 GMT OlehM4517 2023-11-22T01:35:57Z https://community.48.ie/t5/Internet/I-top-up-14-euro-Why-I-didn-t-receive-service/m-p/60651#M6552 Wed, 22 Nov 2023 01:35:57 GMT https://community.48.ie/t5/Internet/I-top-up-14-euro-Why-I-didn-t-receive-service/m-p/60651#M6552 OlehM4517 2023-11-22T01:35:57Z https://community.48.ie/t5/Internet/I-top-up-14-euro-Why-I-didn-t-receive-service/m-p/60652#M6553 <P>What exactly do you mean by "top-up"?</P> <P>Cash credit top-up, membership purchase (there's no €14 membership plan), add-on purchase?</P> <P>What does your Transactions page say about recent payments?</P> <UL> <LI><A href="https://48.ie/my48/transactions" target="_blank">https://48.ie/my48/transactions</A></LI> </UL> <P>What does your My48 account Dashboard say about your current membership status?</P> <UL> <LI><A href="https://48.ie/my48" target="_blank">https://48.ie/my48</A></LI> </UL> <P>What does your Buy Plan page say about any pending memberships?</P> <UL> <LI><A href="https://48.ie/my48/memberships" target="_blank">https://48.ie/my48/memberships</A></LI> </UL> <P>With 48 topping up your cash credit balance isn't sufficient to ensure that services work.</P> <P>You need an active membership plan in order to be able to make calls, send texts and use data.</P> <UL> <LI><A href="https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268" target="_blank">https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268</A></LI> </UL> <P>If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com</P> Wed, 22 Nov 2023 07:36:40 GMT https://community.48.ie/t5/Internet/I-top-up-14-euro-Why-I-didn-t-receive-service/m-p/60652#M6553 dalyer 2023-11-22T07:36:40Z