topic Re: Have credit but mobile data doesn't work in Internet

Have credit but mobile data doesn't work

EvanO5911 — Mon, 16 Oct 2023 18:17:03 GMT

Hi I topped up my €6.50 plan yesterday but my mobile data hasnt worked for the whole day is there any way to fix this or will it just fix on its own?

Re: Have credit but mobile data doesn't work

dalyer — Mon, 16 Oct 2023 18:29:45 GMT

What does your My48 Dashboard say about your current membership status and data balance?

https://48.ie/my48

What does your Transactions page say about recent purchases?

https://48.ie/my48/transactions

What does your Buy Plan page say about any upcoming membership plans?

https://48.ie/my48/memberships

Any chance you have used up your data allowance on your current membership plan and need a data add-on if you want to continue to use data until the end of the membership plan month?

https://48.ie/my48/addons

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

Re: Have credit but mobile data doesn't work

LisaM4824 — Tue, 17 Oct 2023 11:22:52 GMT

I have the same issue, plenty of data left, have 6 days left of my plan but can't use my 48 data

Re: Have credit but mobile data doesn't work

dalyer — Tue, 17 Oct 2023 12:24:31 GMT

You'll probably need to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com