topic Re: Live chat in Internet

Live chat

mike666 — Tue, 24 Nov 2020 20:12:50 GMT

How do I start a live chat? I need help with my account and the button to start live chst is not present. It was there before.

Re: Live chat

dalyer — Tue, 24 Nov 2020 20:50:54 GMT

See the link in my signature below.
If the chat option doesn't appear then you'll have to just keep refreshing until it does.
Or wait until tomorrow if it's finished for the day.

Hope this helps.

Re: Live chat

Gavinmcg8211 — Tue, 24 Nov 2020 21:13:27 GMT

Hi I already have 48 SIM card in my phone I received another one for another phone I have there last week but I can’t find the option where to activate it and when I go into the option on the my 48 account app the move mobile number it won’t let me do it? Cant you help me out thank you

Re: Live chat

dalyer — Tue, 24 Nov 2020 22:45:49 GMT

You can't activated a second SIM on the same account.

You need to be logged out to activate it using a new account/email address.

Hope this helps.

Re: Live chat

DonOR9266 — Thu, 17 Dec 2020 16:49:34 GMT

Issues moving to 48 with new sim

Re: Live chat

DonOR9266 — Thu, 17 Dec 2020 16:50:00 GMT

Network not being picked up

Re: Live chat

dalyer — Thu, 17 Dec 2020 16:54:45 GMT

Did you activate the SIM successfully?

Any error message displayed on the phone?

You seem to be using an iPhone?

If so then you need to read this:

https://community.48.ie/t5/Joining-48/SIM-Not-Valid/m-p/55028#M1448

Hope this helps.

Re: Live chat

pmgrffn — Thu, 17 Dec 2020 21:57:25 GMT

How do i transfer 60 minutes from credit to minutes

Re: Live chat

dalyer — Thu, 17 Dec 2020 22:06:16 GMT

Your question doesn't make sense.

Converting 60 minutes ... to minutes?

You need to clarify exactly what you're trying to do.

You can swap call minutes for data if that's what you actually mean?

https://48.ie/my48/swap

Hope this helps.

Re: Live chat

GintaP2633 — Fri, 19 Feb 2021 13:54:34 GMT

Please help me with sim card unblock

Re: Live chat

dalyer — Fri, 19 Feb 2021 15:10:27 GMT

You mean this?

https://community.48.ie/t5/The-Knowledgebase/I-forgot-my-PIN-or-need-my-PUK/ta-p/256

Hope this helps.

Re: Live chat

AbdiD0186 — Tue, 09 Nov 2021 16:11:07 GMT

Hello my sim is locked can i get a help

Re: Live chat

dalyer — Tue, 09 Nov 2021 18:13:10 GMT

If it's locked such that you need the PUK to unlock it then see here:

https://community.48.ie/t5/The-Knowledgebase/I-forgot-my-PIN-or-need-my-PUK/ta-p/256

If you don't need SIM PIN locking then you can disable it - e.g.

iPhone: https://support.apple.com/en-ie/HT201529

Android: https://www.google.com/amp/s/www.digitalcitizen.life/how-change-or-remove-sim-pin-android-2-steps/

If SIM PIN locking is not the problem and you need to contact 48 support then see the link in my signature below.

By the way, you probably shouldn't post personal details such as your phone number in a public forum like this.

Hope this helps.

Re: Live chat

NeelamR5859 — Mon, 26 Sep 2022 09:37:33 GMT

Hi
Hi

Re: Live chat

NeelamR5859 — Mon, 26 Sep 2022 10:35:06 GMT

Re: Live chat

CiortanL8967 — Mon, 26 Sep 2022 16:24:54 GMT

I need to speak with an agent

Re: Live chat

dalyer — Mon, 26 Sep 2022 20:41:06 GMT

@NeelamR5859 wrote:
Hi

Your two posts were blank @NeelamR5859 - did you mean to post a comment or question?

Re: Live chat

dalyer — Mon, 26 Sep 2022 20:41:29 GMT

@CiortanL8967 wrote:
I need to speak with an agent

To contact 48 support see the link in my signature below or email them at support@48months.zendesk.com

Re: Live chat

MysoonA1642 — Fri, 04 Nov 2022 12:32:35 GMT

Hello I need help to renew my membership

Re: Live chat

dalyer — Fri, 04 Nov 2022 14:36:49 GMT

What problem are you having with doing this yourself?

https://community.48.ie/t5/The-Knowledgebase/How-do-I-buy-Membership-Add-ons-or-Top-up-on-My48/ta-p/268

If you need to contact 48 support then see the link in my signature below or email them at support@48months.zendesk.com