topic Re: Low speed in Internet

Low speed

ChamilJ0092 — Tue, 28 Mar 2023 18:27:19 GMT

Re: Low speed

dalyer — Tue, 28 Mar 2023 21:53:12 GMT

Your post is blank and it's difficult to make out what your issue is from just the title. You'll need to explain the issue in a bit more detail if you want assistance from the community forum. Please describe the problem, and error messages, any steps you've tried to address it etc.

If you need to contact 48 support then see the link in my signature below or email them at support@48months.zendesk.com

Re: Low speed

Aoifew7034 — Thu, 30 Mar 2023 19:04:44 GMT

I have no data at all

Re: Low speed

dalyer — Thu, 30 Mar 2023 22:07:20 GMT

@Aoifew7034 wrote:
I have no data at all

Did it ever work?

Did you configure your APN settings correctly?

https://community.48.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

Do you have an active membership?

Have you used up your membership data allowance?

Do you need to buy a data add-on?

Are incoming/outgoing calls and texts working ok?

Re: Low speed

Aoifew7034 — Fri, 31 Mar 2023 13:13:20 GMT

I have data loads left. Membership active no issues. Phone showing lte but no data connection.
settings are correct and it's only last 3 days it's gone.
no option to contact customer support as message link isn't appearing and no number to call

Re: Low speed

dalyer — Fri, 31 Mar 2023 15:14:37 GMT

@Aoifew7034 wrote:

I have data loads left. Membership active no issues. Phone showing lte but no data connection.
settings are correct and it's only last 3 days it's gone.
no option to contact customer support as message link isn't appearing and no number to call

I've been finding that the chat option only appears on a pc/laptop browser and not on mobile for some reason.

Anyway, if you can't get the chat working then you can email them at support@48months.zendesk.com or maybe call them using the number on this page:

https://48.ie/legal/code-of-practice

Re: Low speed

spydog — Fri, 31 Mar 2023 15:21:13 GMT

Thanks dalyer

Re: Low speed

dalyer — Fri, 31 Mar 2023 20:02:29 GMT

@spydog wrote:
Thanks dalyer

You're welcome.

Re: Low speed

OleksiiZ9926 — Sat, 01 Apr 2023 04:59:58 GMT

Нет интернета

Re: Low speed

dalyer — Sat, 01 Apr 2023 11:48:19 GMT

@OleksiiZ9926 wrote:
Нет интернета

Seems to translate as "no internet".

You'll need to post more details (ideally in English) if you want assistance from the community forum.

It's impossible to offer any suggestions based on just "no internet".

Alternatively, if you need to contact 48 support then see the link in my signature below or email them at support@48months.zendesk.com

Re: Low speed

AnitL2843 — Sun, 21 May 2023 10:47:46 GMT

Ļoti slikti iet internets.

Re: Low speed

AnitL2843 — Sun, 21 May 2023 10:48:16 GMT

Praktiski neko never vaļā

Re: Low speed

dalyer — Sun, 21 May 2023 11:20:11 GMT

You'll need to clarify what exactly your problem is in more detail and preferably in English.

If you need to contact 48 support then see the link in my signature below or email them at support@48months.zendesk.com