topic Re: Card not working in router... in Internet

Card not working in router...

BarryM2759 — Wed, 07 Sep 2022 13:23:32 GMT

I got a new card for a 4g router, which had been using a Virgin Sim card successfully.

I activated the new 48 card and seem to be on a bundle (1 gig free?) so can't purchase membership yet. I assume I have to wait the 6 days, or until I use the 1 gig.

But when I insert the 48 card in the router, it is not recognised 'Card invalid or no card found' is the error message.

Is there anything else I need to do to get the card working?

Thanks.

Barry

Re: Card not working in router...

dalyer — Wed, 07 Sep 2022 13:53:29 GMT

You don't have to wait to buy membership.

What make and model of router is it?

Are you sure that it's unlocked for use on any network?

Could it be locked to Virgin?

Are you sure that you inserted the SIM card the correct way around?

Re: Card not working in router...

BarryM2759 — Wed, 07 Sep 2022 14:05:33 GMT

Hey, My 48 control panel tells me "Sorry you are not allowed to purchase memberships, since you have a Bundle in progress " on the Memberhip page, so not sure whats going on there....

The router is a Huawei B315 4g router and I purchased it sim free, so its not locked to Virgin.

The sim card is defiitely in the right way round as I was very careful when removing the old one to note how it iwas installed. Having said that, it is a pain to get in and it took many attempts before I was successful.

I have a feeling though it is to do with this bundle issue...?

Re: Card not working in router...

dalyer — Wed, 07 Sep 2022 15:43:25 GMT

You need to contact 48 support about the membership issue. For some reason this seems to happen from time to time for some new users.

See the link in my signature below or email them at support@48months.zendesk.com

But I doubt that that's the issue with using the SIM in the router.

Are you sure that the SIM slot/connector isn't damaged?

Have the ever seen the router working with any other SIM?

Re: Card not working in router...

dalyer — Wed, 07 Sep 2022 15:50:18 GMT

Only other thing that I can think of is to put the SIM in a phone and disable SIM PIN locking there and then put it in the router and switch it on and see if it recognises it then.

Re: Card not working in router...

BarryM2759 — Thu, 08 Sep 2022 08:36:55 GMT

That was the problem! I should have thought of it as I have a 2nd 48 card for my phone and had disabled the sim lock on it previously.

Many thanks for your help. I'd still be pulling out whats left of my hair!

Re: Card not working in router...

dalyer — Thu, 08 Sep 2022 08:48:11 GMT

Good to hear that it helped.

Usually the router has an option to configure the PIN if SIM PIN locking is enabled.

But maybe some routers don't and need it disabled first?

Re: Card not working in router...

dalyer — Thu, 08 Sep 2022 08:55:03 GMT

Probably doesn't matter now that you've disabled the SIM PIN and it's working, but is there any option to configure the SIM PIN in the router's web configuration interface? Maybe something like Security > SIM PIN or similar?

Re: Card not working in router...

BarryM2759 — Thu, 08 Sep 2022 09:06:58 GMT

No, nothing like that at all. And prior to disabling the pin, I couldn't get into the settings as the router didn't even recognise the sim card. It is a cheap enough router which does the job most of hte itme but does seem to be lacking in certian areas like that.

Re: Card not working in router...

dalyer — Thu, 08 Sep 2022 09:56:31 GMT

Strange, the manual says this...

Re: Card not working in router...

BarryM2759 — Thu, 08 Sep 2022 11:37:27 GMT

Yes, I see that, but I don't see any option to unset SIM Lock, even when I am set up correctly..

Ah well, working now at least.

Now to check with support about this bundle issue!

Re: Card not working in router...

BarryM2759 — Thu, 08 Sep 2022 11:47:27 GMT

Re: Card not working in router...

dalyer — Thu, 08 Sep 2022 12:06:03 GMT

@BarryM2759 wrote:

Yes, I see that, but I don't see any option to unset SIM Lock, even when I am set up correctly..

Ah well, working now at least.

Now to check with support about this bundle issue!

No, there won't be an option to disable SIM PIN locking in the router admin interface, but there should be an option to enter the PIN for a SIM that has SIM PIN locking enabled.

But you seemed to be saying earlier that you couldn't even get into the router admin interface when the SIM had PIN locking enabled? That seems very strange as you should be able to get to it even if that's the case or even if there's no SIM installed at all.

Re: Card not working in router...

BarryM2759 — Thu, 08 Sep 2022 12:38:46 GMT

I agree, you would think there would be that facility, but I certainly couldn't find it. Could be just me!