topic Re: No network after trip to Northern Ireland in Internet

No network after trip to Northern Ireland

VincentT9905 — Mon, 05 Jul 2021 08:21:20 GMT

Hi there

I was in Belfast over the weekend. My phone switched from 48 to 02. Coming back over the border my phone didnt switch back over to 48. Ive tried manually selectng a network but it is not working.

Has anyone experienced this ? or has a fix?

Re: No network after trip to Northern Ireland

adamk77 — Mon, 05 Jul 2021 09:26:38 GMT

Hi Vincent, heading to Belfast myself today from Clare, did your network automatically switch to O2 and your coverage work perfect from there on??

Re: No network after trip to Northern Ireland

VincentT9905 — Mon, 05 Jul 2021 09:32:32 GMT

Hi , my phone worked fine when I was up there, auto switched to 02.

But since Ive been back Ive had no coverage & no network connection.

Im not sure if its a phone issue (samsung a3) or 48 issue.

Re: No network after trip to Northern Ireland

dalyer — Mon, 05 Jul 2021 09:50:43 GMT

@VincentT9905 wrote:

Ive tried manually selectng a network but it is not working.

What exactly do you mean by "it is not working"?

Any error messages?

Can you get a list of local (RoI) networks?

Can you see 48?

If you can, then what happens when you try to connect?

Have you tried enabling airplane mode and then disabling it or rebooting the phone in case that makes any difference?

Re: No network after trip to Northern Ireland

VincentT9905 — Mon, 05 Jul 2021 09:53:17 GMT

I can get a list of ROI networks but whe I try to connect,"registering on network", I get "unable to connect,try later".

I can see 48 4G, 3G. Vodafone,Meteor etc

Re: No network after trip to Northern Ireland

dalyer — Mon, 05 Jul 2021 10:23:55 GMT

Stab in the dark but try switching off, taking the SIM out, reinserting/reseating it, switching on and trying again?

If that doesn't help would you have access to another unlocked phone to try the SIM in just to see what happens there?

Re: No network after trip to Northern Ireland

VincentT9905 — Mon, 05 Jul 2021 13:28:50 GMT

No luck. But when I turn on my phone it says sim car locked.

Is there anyway to reactivate this?

I dont have another phone.

Re: No network after trip to Northern Ireland

VincentT9905 — Mon, 05 Jul 2021 13:41:09 GMT

It looks like 48 have locked my sim. How can I unlock? theres no webchat link to ask anyone?

Re: No network after trip to Northern Ireland

dalyer — Mon, 05 Jul 2021 16:37:35 GMT

48 can't remotely lock your SIM.

Do you mean that you have SIM PIN locking enabled and you entered the wrong SIM PIN three times so now you need the PUK from your My48 account to unlock it?

https://community.48.ie/t5/The-Knowledgebase/I-forgot-my-PIN-or-need-my-PUK/ta-p/256

What is the exact error message that you are getting?

Is it literally "SIM card locked" and nothing else?

By the way I see the Chat Now button here right now:

https://48.ie/contact-us

But it does seem hit and miss whether or not it appears and maybe also depending on how you access that page (e.g. phone/tablet versus laptop/desktop computer)...

Re: No network after trip to Northern Ireland

JamesB1805 — Tue, 27 Jul 2021 19:54:52 GMT

Same problem after I went on Hol up in Bangor. Phone could make calls up there but no data. Upon return I get the same error message and it won't connect to network. I've factory reset my phone tried various APN combos. Taken sim out and cleaned. My phone is essentially useless now.

Re: No network after trip to Northern Ireland

dalyer — Tue, 27 Jul 2021 21:08:25 GMT

@JamesB1805 wrote:
Same problem after I went on Hol up in Bangor. Phone could make calls up there but no data. Upon return I get the same error message and it won't connect to network. I've factory reset my phone tried various APN combos. Taken sim out and cleaned. My phone is essentially useless now.

What make and model of phone?

What happens when you do a manual search for networks?

What ones do you see?

Forget about data for the moment and focus on getting a connection to a network and calls/text working.

Once that is working you can look at APNs etc.

Can you try your SIM in another unlocked phone just to test it?

Can you try another person's 48 SIM in your phone?

You could try ordering a replacement SIM in case that's the problem.

https://48.ie/my48/settings (Reorder SIM > Order replacement option)

Hope this helps.

Re: No network after trip to Northern Ireland

RaulR0705 — Sun, 01 May 2022 14:08:28 GMT

I thought that my wife had broken her phone but now I recall it happened when we came back from a short Trip to Spain, ever since her phone was useless and had to buy her a new one..

Re: No network after trip to Northern Ireland

dalyer — Sun, 01 May 2022 14:51:28 GMT

@RaulR0705 wrote:
I thought that my wife had broken her phone but now I recall it happened when we came back from a short Trip to Spain, ever since her phone was useless and had to buy her a new one..

Perhaps this would have sorted it?

https://community.48.ie/t5/The-Knowledgebase/The-Roaming-Troubleshooting-Guide/ta-p/52179

Re: No network after trip to Northern Ireland

DermotD1414 — Tue, 03 May 2022 17:38:22 GMT

Re: No network after trip to Northern Ireland

dalyer — Tue, 03 May 2022 22:45:38 GMT

Your post was blank @DermotD1414 - did you mean to post a question?