topic Re: data roaming in Internet

Data roaming

kielyml23 — Wed, 26 Mar 2025 16:28:31 GMT

data roaming is turned on. getting no service

Re: data roaming

dalyer — Sun, 13 May 2018 22:17:43 GMT

You'll need to post a bit more info.

You mean no service at all - no calls, no texts, no data?

Did any/all of these work before or have you just joined 48?

If they worked before then when did they stop working and did anything change on your phone - settings changes, softwar update etc.?

Are you in Ireland or roaming abroad?

If roaming where are you roaming and what membership do you have?

Hope this helps.

Re: data roaming

dalyer — Mon, 14 May 2018 08:07:12 GMT

Any update @kielyml23?

Re: data roaming

jazz_01 — Tue, 15 May 2018 14:12:14 GMT

Just back from a trip abroad to an EU country, I couldn't make calls, could not send texts and could not check the web. Only time I could use the phone was on WiFi spots, where I was able to use such via apps.

Phone is working normally now and was working as expected before travelling.

Re: data roaming

dalyer — Tue, 15 May 2018 14:21:30 GMT

Is it an iPhone by any chance?
If so it could be related to this issue which is due to the stupid way that Apple do things.

http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

Hope this helps.

Re: data roaming

jazz_01 — Tue, 15 May 2018 14:21:01 GMT

Hi, No, not an iphone - just a "run of the mill" android...

Re: data roaming

dalyer — Tue, 15 May 2018 14:23:23 GMT

If you do a manual scan for networks can you see and connect to 48?
If not then what networks do you see?

Hope this helps.

Re: data roaming

dalyer — Tue, 15 May 2018 14:24:35 GMT

Oh you mean you could not use the phone while abroad?
What membership did you have and where were you travelling?

Hope this helps.

Re: data roaming

jazz_01 — Tue, 15 May 2018 14:27:05 GMT

Guido & in Spain...

https://www.48months.ie/membership-plans/going-abroad

Just like the above that I checked out when I got back...

Re: data roaming

dalyer — Tue, 15 May 2018 14:45:17 GMT

OK - obviously should have worked so.

Unfortunately it doesn't work for some people for some reason and I don't understand why 48 can't just fix it so that it does.

Some iPhone users have the iPhone a broad issue but that's down to Apple's stupid way of doing things.

Some users don't get a connection to any local network but doing a manual scan/connect might fix this.

Some get a connection and calls/texts work but data does not and in some cases changing the APN field of the internet settings back to 48month.liffeytelecom.com and rebooting fixes this.

Unfortunately some users never get some or all of this working and are stuck and naturally frustrated.

I guess you fall into the latter category unfortunately... 😞

Re: data roaming

jazz_01 — Tue, 15 May 2018 14:54:03 GMT

Thanks for following up on this - very frustrating at the time.. but sometimes a good excuse to "forget about the phone" too 🙂

Re: data roaming

gill5 — Tue, 05 Jun 2018 13:27:02 GMT

I tried all the fixes suggested for data roaming and still did not work - fed up I am paying 48 for the service and they just fibbed me off for help from the community ( I am not paying the community for the service !) fed up and phoneless in France

Re: data roaming

dalyer — Tue, 05 Jun 2018 20:58:58 GMT

Are you on a Guido membership?
Are calls and texts working ok?
If yes to both then check your internet settings and if the apn field has changed from 48months.liffeytelecom.com then edit it, change it back to that, reboot and see if data starts working.
If it doesn't then you'll have to contact 48 support and ask them about it.
Unfortunately this is a common enough problem for some users.
I.e. data doesn't work when it should when roaming in the EU on a Guido membership.

Hope this helps.

Re: data roaming

dalyer — Wed, 06 Jun 2018 22:58:16 GMT

Any update @gill5?

Re: data roaming

iwonka — Sat, 02 Apr 2022 12:39:26 GMT

I’m one of these whose phone would not work abroad at all. I have done the manual set up, changed APN, reset phone and even changed SIM - nothing worked. I’m abroad again and the issues are magnified now by then settings screen freezing. 48months agent keeps asking me to do the manual set up steps again. Will be changing providers unfortunately as this happens multiple times already it’s a pity that the company won’t do anything to help

Re: data roaming

ChrisM1925 — Mon, 04 Apr 2022 08:27:35 GMT

Same happened me on Saturday, Went to Northern Ireland for the day, "No Service" whatsoever for the whole day. Disaster. Help for 48 is non existent.

Re: data roaming

AndrewmarkT6858 — Mon, 04 Apr 2022 12:13:24 GMT

Why have I no internet

Re: data roaming

dalyer — Mon, 04 Apr 2022 13:44:14 GMT

@AndrewmarkT6858 wrote:
Why have I no internet

Was it working before?

Are you in Ireland or roaming abroad?

Are your internet settings configured correctly?

https://community.48.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

Re: data roaming

NiallM9313 — Wed, 26 Mar 2025 16:24:37 GMT

Roaming has never worked for me abroad with 48 and will be changing to old provider

Re: data roaming

dalyer — Wed, 26 Mar 2025 16:27:48 GMT

For roaming issues the usual advice applies:

Unfortunately many people still seem to have problems with roaming abroad on 48 for some reason.

If your SIM predates January 2023 then a replacement may mitigate or eliminate roaming problems:

https://48.ie/help/sim-replacement

It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:

If you have returned to Ireland from roaming abroad and are having problems using the 48 network/calls/texts/mobile data then see this key post, in particular the section titled "Returned Home?":

https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179

If you still have problems then you'll probably need to contact 48 support for further assistance.