topic Re: No network signal in Northern Ireland in Internet

No network signal in Northern Ireland

KevinK5794 — Mon, 17 May 2021 11:06:49 GMT

Good afternoon guys,

With cross-border travel now allowed, I made my first trip up to visit family in Northern Ireland.

Despite having roaming enabled, I had no network signal at all in the North so my phone was essentially useless.

Does the 48 network not allow roaming in UK/NI or is there an extra charge for this?

Re: No network signal in Northern Ireland

dalyer — Mon, 17 May 2021 11:30:26 GMT

Roaming in NI/UK should work:

https://48.ie/charges/roaming

Any chance you're using an iPhone and this is the issue due to the stupid way that Apple do things?

https://community.48.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

Hope this helps.

Re: No network signal in Northern Ireland

KevinK5794 — Mon, 17 May 2021 12:57:48 GMT

No I'm not using an iPhone, I am using an Android (Google Pixel 4a 5G) phone.
Literally lost service as soon as I crossed the border into Northern Ireland and it returned again immediately as soon as I was back in the Republic. I checked my phone settings and roaming was definitely activated, so I'm not sure what the issue could be. I tried to use the online chat on the 48 website but I keep getting an AI chat bot whilst I would prefer to speak with an actual person.

Re: No network signal in Northern Ireland

dalyer — Mon, 17 May 2021 13:46:58 GMT

Did you do a search for networks and try to manually connect to one in NI?
Normally shouldn't be necessary but might work in some cases.

http://www.helpforsmartphone.com/public/en/google/pixel-4a/android-10/guides/4/Set-up-roaming-Google-Pixel-4a

Otherwise I don't know why roaming didn't work for you.

Sometimes you have to enable roaming AND data roaming if these are separate options.

Hope this helps.

Re: No network signal in Northern Ireland

KevinK5794 — Mon, 17 May 2021 14:27:16 GMT

Could the issue be because my network was manually set to 48 instead of the 'Automatically select network' option? I suppose I won't be able to properly test this for another while until I go back up North again.

Re: No network signal in Northern Ireland

dalyer — Mon, 17 May 2021 15:49:38 GMT

Yes that could be an issue if you set it to only connect to 48.
You should set that to auto.

Re: No network signal in Northern Ireland

MervinA1659 — Wed, 19 May 2021 12:24:58 GMT

Stayed for 5 days in NI as soon as I crossed the border signal was gone the whole Stay no signal, I've tried manually putting the other network with no hope..

Re: No network signal in Northern Ireland

dalyer — Wed, 19 May 2021 12:48:10 GMT

Not an iPhone I presume?
What happened when you searched for NI networks?

Re: No network signal in Northern Ireland

JamesB1805 — Tue, 27 Jul 2021 19:50:55 GMT

I had exact same problem once I crossed the border. Only difference was on returning to the Republic Ireland my phone was permanently broken. Tried changing Apn , factory resets several times but phone is completely useless now.

Re: No network signal in Northern Ireland

dalyer — Tue, 27 Jul 2021 21:09:29 GMT

@JamesB1805 wrote:
I had exact same problem once I crossed the border. Only difference was on returning to the Republic Ireland my phone was permanently broken. Tried changing Apn , factory resets several times but phone is completely useless now.

It's extremely unlikely that roaming will have "broken" your phone or rendered it "completely useless".

See here:

https://community.48.ie/t5/Internet/No-network-after-trip-to-Northern-Ireland/m-p/56304/highlight/false#M5523

Hope this helps.

Re: No network signal in Northern Ireland

WanA2431 — Mon, 28 Mar 2022 02:48:46 GMT

Having the same problem. Followed the instructions in the forum. Still no luck. Second time in Northern Ireland and both without mobile use. Looks like roaming is not the forte of 48 mobile.

Re: No network signal in Northern Ireland

DavidP9428 — Tue, 29 Mar 2022 11:16:22 GMT

I had the same problem Saturday while in Northern Ireland. The only thing, is that I live along the border so would be in and out of the North regularly and my phone has worked everytime beforehand so all my APN settings are correct. I also have one of my kids phones on 48 and they too had no signal and couldn't register on the network. I would assume there has been a change in something or other that we're not aware of.

Re: No network signal in Northern Ireland

BillyH1401 — Wed, 30 Mar 2022 21:01:12 GMT

I have the same problem David. Hopefully this can be resolved but im starting to look for another provider where this isn't an issue.

Re: No network signal in Northern Ireland

ChristineM6410 — Wed, 30 Mar 2022 21:41:18 GMT

I am currently having the same difficulties. Navigated to my sim toolkit and nothing in their similar to what is listed in their troubleshooting. No useful help from 48 either. Really annoyed that they cannot provide useful help with this issue. Appreciate any constructive feedback if anyone has figured out how to resolve this issue.

Re: No network signal in Northern Ireland

PatrickD1156 — Thu, 31 Mar 2022 06:34:29 GMT

Problem seems to be getting worse. I live on the border and work in the north and network has dropped several times in the last few months. Usually only happens for a few hours or a day. Unfortunately it seems to have dropped for more than a week now with all networks listed as 'forbiden' when you try to select network manually. 48 please sort this out or advise what I can do.

Re: No network signal in Northern Ireland

dalyer — Thu, 31 Mar 2022 09:16:18 GMT

@PatrickD1156 wrote:
48 please sort this out or advise what I can do.

48 support don't generally read/respond to posts here so if you want advice from them then you'll have to contact them yourself. Unfortunately these roaming problems have been affecting many people for several months now and there has been no explanation of why or if/when they'll be fixed...

Re: No network signal in Northern Ireland

PatrickJO1998 — Fri, 01 Apr 2022 20:00:09 GMT

Same here everything configured correctly mo phone or data terrie 48 service

Re: No network signal in Northern Ireland

dalyer — Sat, 02 Apr 2022 02:58:07 GMT

@PatrickJO1998 wrote:
Same here everything configured correctly mo phone or data terrie 48 service

Your post seems a bit garbled.

Maybe you can clarify?

Re: No network signal in Northern Ireland

RayD5392 — Sun, 10 Apr 2022 19:36:15 GMT

Had similar experience, no service at all, checked settings

Re: No network signal in Northern Ireland

dalyer — Sun, 10 Apr 2022 21:27:26 GMT

Anything of any help here?

https://community.48.ie/t5/The-Knowledgebase/The-Roaming-Troubleshooting-Guide/ta-p/52179