topic Re: Cannot make calls - Internet & Receiving calls is fi in Internet

Cannot make calls - Internet & Receiving calls is fine tho!

LiamNolanJ1137 — Tue, 03 Nov 2020 10:42:45 GMT

I have an active membership until 23rd November. All was working fine until this morning. Now I cannot make any calls, goes straight to call failed message.

People can ring me and I can use 3g/4g fine. I'm in Dublin 24 area so usually strong signal.

Is there a problem with the network at the moment?

Re: Cannot make calls - Internet & Receiving calls is fi

dalyer — Tue, 03 Nov 2020 10:48:27 GMT

Might make no difference but try toggling airplane mode on and off again and see if that helps at all?

If not then is there any chance that you exceeded your allowed call minutes or the fair usage limits?

Can you send/receive texts OK?

If necessary you should contact 48 support.

Hope this helps.

Re: Cannot make calls - Internet & Receiving calls is fi

AndreaT5107 — Tue, 03 Nov 2020 10:52:28 GMT

Having the same problem as of this morning, already tried the standard troubleshooting like restart/airplane mode
I really need this to be sorted asap

Re: Cannot make calls - Internet & Receiving calls is fi

dalyer — Tue, 03 Nov 2020 10:54:57 GMT

I tried to call my home landline just now and it failed.

Toggled airplane mode on and off and called again and it worked.

I'm in Dublin 7/Dublin 1.

Hope this helps.

Re: Cannot make calls - Internet & Receiving calls is fi

LiamNolanJ1137 — Tue, 03 Nov 2020 10:57:24 GMT

Yeah tried that already, reset the phone, everything, no use... contacted via Twitter and waiting on a LiveChat Agent to become available.

Re: Cannot make calls - Internet & Receiving calls is fi

SharonH5363 — Tue, 03 Nov 2020 11:22:25 GMT

I’m having same issue, very frustrating! I was able to call earlier then suddenly I can’t, can sense a text though.

Re: Cannot make calls - Internet & Receiving calls is fi

LiamNolanJ1137 — Tue, 03 Nov 2020 11:24:57 GMT

Agent online said:

Liam, please try to remove the SIM card from the SIM slot and insert the SIM card back to the SIM slot.

Once done just need to go to settings > mobile data > mobile network > turn off automatic to search networks

Please select the network 48 3G or the 4G

Please also update the APN

Name — 48 Internet
APN — 48months.liffeytelecom.com
Proxy — Not set
Port — Not set
Username — user
Password — Not set
Server - Not set
MMSC - http://mmc1/servlets/mms
MMS proxy - 10.1.11.19
MMS port - 8080
MCC - 272
MNC - 11
Authentication type - PAP
APN type - default, supl, mms

(even though I have an iPhone they gave me Android settings, luckily I know my way around this and have done it before)

Anyway, still no luck, and no I cannot receive calls every 2nd attempt. But I'm getting 155mbps download speeds!!! Frustrating!!!

Re: Cannot make calls - Internet & Receiving calls is fi

SharonH5363 — Tue, 03 Nov 2020 11:39:19 GMT

Thanks so much for linking this info Liam, I’m not holding my breath but I’ll try, I also have iPhone. I’m new too, I hope this isn’t a regular occurrence.
It’s frustrating that there isn’t a number to call if there’s an issue as they never reply to Facebook messenger , & it’s annoying waiting for a chat agent.
Wish me luck🙏

Re: Cannot make calls - Internet & Receiving calls is fi

SharonH5363 — Tue, 03 Nov 2020 11:42:23 GMT

Ok I just turned off mobile data, was about to do the whole APN thing , and thought I’d try a call and it worked.
I hope your’s is sorted soon!

Re: Cannot make calls - Internet & Receiving calls is fi

LiamNolanJ1137 — Tue, 03 Nov 2020 11:42:50 GMT

Good luck!!!

They are now getting me to order a replacement sim, after checking the coverage in my area and it being marked as 'Excellent'

I may have to go back to Vodafone €20 Unlimited X Plan AGAIN. Only went back to 48 due to the 7.99 deal but if I can't make calls, what is the point.

Re: Cannot make calls - Internet & Receiving calls is fi

DaryaT6805 — Tue, 03 Nov 2020 17:26:20 GMT

Hello! I have joined 48 few days ago but still couldn't get data working for me. Please help how to get the Internet working

Re: Cannot make calls - Internet & Receiving calls is fi

dalyer — Tue, 03 Nov 2020 17:34:38 GMT

Did you configure your internet/APN settings?

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

Hope this helps.

Re: Cannot make calls - Internet & Receiving calls is fi

mcarolan25 — Wed, 23 Mar 2022 13:36:35 GMT

I can’t make or receive calls . The wifi is gone ?

Re: Cannot make calls - Internet & Receiving calls is fi

dalyer — Wed, 23 Mar 2022 14:54:51 GMT

Wifi has nothing to do with calls and texts.

Wifi is for connecting to a local network for data transfer/internet access.

Calls and texts are working fine for me.

Try switching airplane mode on and off and try again.

Do you have an active membership?

Is this of any relevance?

https://community.48.ie/t5/Phones/Make-or-receive-calls-in-my-I-phone/m-p/57141#M4001