topic Re: Internet not working in Fuerteventura, Canary Islands in Internet

Internet not working in Fuerteventura, Canary Islands

CraigM4512 — Mon, 17 Jan 2022 09:20:12 GMT

Hi,

Im currently in Fuerteventura and my internet on my phone is not working.

I have tried all the steps per this post https://community.48.ie/t5/The-Knowledgebase/The-Roaming-Troubleshooting-Guide/ta-p/52179.

When I add the APN it keeps disappearing. Has anyone been able to fix this while roaming? Im using a samsung S7 phone and have tried using my sim in another device but still no luck.

Thanks in advance!

Re: Internet not working in Fuerteventura, Canary Islands

mal456 — Mon, 17 Jan 2022 09:28:48 GMT

Same in Malta.. I’ve been here for 2 weeks and was working perfectly. Past 5 days or so I have phone signal but no internet working at all.

Re: Internet not working in Fuerteventura, Canary Islands

CraigM4512 — Mon, 17 Jan 2022 10:33:34 GMT

Update I received this morning over chat after going through the configuration steps again.

Some Network 48 Customers are currently experiencing issues using mobile data while roaming. Our technical team are working to restore full service as soon as possible. We apologise for any inconvenience caused.

Re: Internet not working in Fuerteventura, Canary Islands

NeilK6758 — Mon, 17 Jan 2022 10:50:13 GMT

Im in france, same issue, about 5 days with no data - no customer service and no notification from 48 unless i start talking to support crew. really bad customer service.

Re: Internet not working in Fuerteventura, Canary Islands

NeilK6758 — Mon, 17 Jan 2022 10:51:25 GMT

why don't 48 let us all know - all i get is text on how to roam abroad with 48 - but no updates - terrible customer service.

Re: Internet not working in Fuerteventura, Canary Islands

mal456 — Mon, 17 Jan 2022 17:23:29 GMT

Thanks for the update Craig. Hopefully restored sooner than later. Quite an inconvenience when it’s not working!

Re: Internet not working in Fuerteventura, Canary Islands

CraigM4512 — Tue, 18 Jan 2022 14:00:27 GMT

Seems like the issue is resolved now. Started working again this morning. Lets hope it doesnt drop again! 🙂

Re: Internet not working in Fuerteventura, Canary Islands

ProinsiasC5332 — Tue, 18 Jan 2022 16:54:33 GMT

I'm in Austria, since the 15th January. No internet since I came. Disaster.

Re: Internet not working in Fuerteventura, Canary Islands

ProinsiasC5332 — Tue, 18 Jan 2022 17:23:26 GMT

Guys, it's back working today. I'm just after editing the existing APN (proximus I think it was called) I added 48 internet to the first line, and I added 48months.liffeytelecom.com to the second line. The H+ then appeared in the top corner. Happy days!

Re: Internet not working in Fuerteventura, Canary Islands

dermotx — Wed, 19 Jan 2022 20:27:40 GMT

I'm on Gran Canaria and it's still not working here.

In fact I've been coming here for the last 3 years and it NEVER worked.

48 is great for Ireland but in my experience roaming with it is a disaster.

I've finally given up and will be changing to a new network when I get home.

Re: Internet not working in Fuerteventura, Canary Islands

AnthonyF5777 — Thu, 20 Jan 2022 16:42:21 GMT

In Northern Ireland today and Data not working for me.Tried When Abroad > Network Selection > Manual > Home profile.Phone on off numerous times.Roaming showing up on screen.I can make phone calls no problem. Is There anything else I can try.Going to Cannaries in March so need working.Thanks in advance.

Re: Internet not working in Fuerteventura, Canary Islands

dermotx — Thu, 20 Jan 2022 17:26:19 GMT

As I said above I never got roaming to work in the Canaries (Gran Canaria, Puerto Rico). I thought for ages it might have been my phone, a Samsung Galaxy S5 Neo. What sort of phone do you have? In on Guido membership.

I ask again, did anybody get roaming working in Gran Canaria recently?

In a way I've no problem with not being able to get roaming when abroad because 48 is so cheap and good at home.

What annoys me is that I don't think we're being told the truth about the reliability of roaming. If they were open and admitted to the problem and said "look, what do you want for €10.99?" I'd be happy enough. I've wasted so much time trying to get it to work over the last three years!

Apparently the problem lies in the fact that 48 are piggy-backing on other providers and they don't get a guaranteed service from them. If you want guaranteed roaming then I think you have to go with one of the more expensive primary providers like EIR, THREE or VODAFONE. They are more expensive however.

That's my view anyway, so if more expert people know more please let us know.

Re: Internet not working in Fuerteventura, Canary Islands

JoM8877 — Fri, 21 Jan 2022 13:39:36 GMT

I’ve had the same problem, worked intermittently in Spain, but not at all in France or Belgium. So frustrating! I tried all the advice I could find online to no avail

Re: Internet not working in Fuerteventura, Canary Islands

dermotx — Fri, 21 Jan 2022 14:28:05 GMT

It's back now in Gran Canaria for me.

I think I'll get a pay as you go sim from one of the main networks in Ireland and use it the next time I go on holidays.

48 is so good and cheap at home I wouldn't like to ditch it.

It's a pity the roaming is such a problem.

Re: Internet not working in Fuerteventura, Canary Islands

maryaj — Wed, 09 Feb 2022 18:14:54 GMT

Am the same help

Re: Internet not working in Fuerteventura, Canary Islands

JoM8877 — Mon, 21 Feb 2022 11:44:21 GMT

This is so frustrating. I spent ages on chat the other day and was promised that it would definitely work if I added the APN settings, but guess what - it doesn’t. I’m afraid a network change is the only solution 😞

Re: Internet not working in Fuerteventura, Canary Islands

PatrickJO1998 — Fri, 01 Apr 2022 19:48:47 GMT

Have to agree I was in North of Irelan d last 2 weeks and no phone or data working borrowed a friend's three UK sim and it works perfectly so we need a dual sim phone to get everything while away 48 support on this is terrible and asking in a phone shop they say 48 is no paying European networks and that's why it's not working for everybody.

Re: Internet not working in Fuerteventura, Canary Islands

PatrickJO1998 — Fri, 01 Apr 2022 19:51:54 GMT

P S to above now tried a three Ireland sim and it works fine in UK. 48 need to sort this or will lose lots of customers.

Re: Internet not working in Fuerteventura, Canary Islands

PatrickJO1998 — Sun, 27 Nov 2022 23:13:05 GMT

Had to get a Lycamobile sim now works in N.I.

Re: Internet not working in Fuerteventura, Canary Islands

TonyC3696 — Tue, 31 Jan 2023 18:09:48 GMT

Thanks for this info. After many hours of frustration trying to get 48 working in Barcelona, this tip solved it. I had given up after previous trips to Alicante and Grand Canarias, vowing to change back to Vodafone. For now will hold off, but the jury is still out. 48 need to make it simpler to turn on roaming abroad instead of it being a deeply frustration experience, forcing many subscribers to give up...