topic Re: Network problem in Spain in Internet

Network problem in Spain

EannaS0725 — Sun, 03 Oct 2021 16:53:56 GMT

Hi, I'm currently in Spain. Have 2 48.ie mobiles. One Android and one apple. Both lost network service today, at the same time. Have tried both in various locations, that normally have good service. Reboot doesn't help. Manual network selection didn't help. Neither account is over the 10gb data roaming limit. Anyone know if there's a network problem?

Re: Network problem in Spain

dalyer — Sun, 03 Oct 2021 18:13:21 GMT

Maybe have a look at this thread in case it is of any help?

https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56518

Otherwise you'll have to contact 48 support for assistance.

Hope this helps.

Re: Network problem in Spain

EannaS0725 — Sat, 09 Oct 2021 18:26:25 GMT

Just to close this off, here's a summary of how this was solved. For about 24 hours, both phones had no service (ie not even texts & calls). Very likely there was some systemic issue on one of the networks involved, bacuse calls and texts suddenly became available again on both phones, around the same time.

Initially after service returned, neither phone had mobile data available. I had been experimenting with the SIM Toolkit app (mentioned in your link above) so it's possible I may have upset this. To restore mobile data service on the iPhone, I had to simply change the SIM Toolkit "When Abroad" seting from automatic to manual. Things were a bit worse on the Android phone. Somehow, the APN settings had been overwritten with bogus Proximus ones (I definitely didn't do this). I had to manually re-enter the normal 48.ie APN settings, and then mobile data service was restored.

One interesting thing I noticed was, prior to all of this problem, the only Spanish network our phones would connect to, was Movistar. After service came back, it was able to connect to Vodafone also.

Thanks for your help.

Re: Network problem in Spain

TeresaK8306 — Fri, 15 Oct 2021 00:23:12 GMT

I'm just back from spain. Made the changes APN suggested as had no calls or mobile data. Phone and calls wont work since I came home today...... Please advise

Network problem since arriving home from spain

TeresaK8306 — Fri, 15 Oct 2021 00:28:40 GMT

My calls and mobile data stopped working when I arrived in Spain 2nd October. Changed APN settings and all good again. Same with my husband's phone. Came home tonight. Neither phone has calls or mobile data since arriving in Ireland. Any suggestions welcome.

Re: Network problem since arriving home from spain

ThinkT4585 — Fri, 15 Oct 2021 06:57:04 GMT

Have a look at these threads in case they help:

https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56518

https://community.48.ie/t5/The-Knowledgebase/The-Roaming-Troubleshooting-Guide/ta-p/52179

If not then you'll probably have to contact 48 support.

See the link in my signature below.

Hope this helps.

Re: Network problem since arriving home from spain

dalyer — Fri, 15 Oct 2021 08:04:35 GMT

Yet again my post appears under the wrong name.

A really annoying recurring bug with the forum...

Re: Network problem in Spain

AmitP1874 — Fri, 29 Aug 2025 11:12:12 GMT

Mt Internet not working

Re: Network problem in Spain

dalyer — Fri, 29 Aug 2025 11:21:39 GMT

You mean while roaming abroad?

In Spain or where?

Was mobile data working ok before?

Are calls and texts working ok?

Are your APN settings still configured correctly?

https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/53106

If you need to contact 48 support about this then see the links in my signature below.