topic Re: Problems with Roaming - iOS & Android user in Internet

Problems with Roaming - iOS & Android user

RahimM3970 — Sun, 11 Jul 2021 10:28:31 GMT

Hi,

I have problems with roaming within EU. Travelled twice to Poland, both times the internet not working. I've tried to

Reset the network
restart the phone
change the APN
change to a different phone(android and IOS)
change setting to international roaming profile
replace my sim after the first trip
went there with another person with 48 sim - both of us have the same problems.

Does any of you have any luck using the internet in Poland? I complained about this on my first trip, the customer support saying maybe the sim problems, so I've replaced them. This time, I've travelled with 2 sims from 48, with the same problems.

Can anyone help? I am getting frustrated with this company now.

Customer service not helpful at all to solve this problem.

Making me regret changing my sim here from Gomo while they were doing €9.99 deal. The reason I change was that it is cheaper of course but the main thing I prefer prepaid because you won’t get bad surprises!

Re: Problems with Roaming - iOS & Android user

dalyer — Sun, 11 Jul 2021 10:39:22 GMT

Did the basic network connection and calls and texts work ok while in Poland?

If so then did you check your APN settings?

Sometimes when roaming the APN field changes (to some Belgian one for some reason) and has to be manually changed back to 48months.liffeytelecom.com

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

Re: Problems with Roaming - iOS & Android user

BlnaidA5300 — Sun, 11 Jul 2021 15:09:18 GMT

Went to Co. Down yesterday from the south and roaming didn’t work. Any ideas?

Re: Problems with Roaming - iOS & Android user

dalyer — Sun, 11 Jul 2021 19:21:37 GMT

You'll need to post a bit more info than that.

Did you get connected to any network?

Did calls and texts work?

Was it just data that didn't?

Did you try the iPhone roaming profile configuration trick?

Did you check the APN settings.

Any other error messages or diagnostic info?

Re: Problems with Roaming - iOS & Android user

RamonC8062 — Wed, 14 Jul 2021 11:20:34 GMT

I having the same issue, tried every combination possible of apn configuration and manual network selection, tried every over after changing the menu abroad options in the simcard, I get 3G signal and can do phone calls, but internet doesn't work

Re: Problems with Roaming - iOS & Android user

dalyer — Wed, 14 Jul 2021 16:13:22 GMT

That is obviously very frustrating.

I wonder if it's only affecting (some?) iPhone users or if any Android users are also affected?

I presume that nobody has managed to get any useful advice or a fix out of 48 support?

Re: Problems with Roaming - iOS & Android user

RamonC8062 — Wed, 14 Jul 2021 17:28:36 GMT

The problem is well known by 48 and it's not something new, you can find complaining for months, if you have problem it will affect your line, so doesn't matter if you ask for a new simcard, change your phone, switch from Android to iOS (I tried those things)... Your internet will not work... My wife has 3, just popped her simcard on my phone and network started to work on few seconds, inserted my cars on her Android phone and no network... My suggestions is if you are going abroad get yourself a card from 3, now I'm stuck outside Ireland for 20 days without internet and as I can see nothing will change anytime soon.

Re: Problems with Roaming - iOS & Android user

KatieM1097 — Sun, 18 Jul 2021 21:19:35 GMT

My sister is having the same problem. She is currently in France and her iPhone will not connect to any network there so she has no data, texts or calls. She has tried turning off automatic network switching and selecting a network manually but it won't connect to any of them. She really needs her phone right now so this is a very bad situation.

Re: Problems with Roaming - iOS & Android user

dalyer — Sun, 18 Jul 2021 23:20:19 GMT

@KatieM1097 wrote:
My sister is having the same problem. She is currently in France and her iPhone will not connect to any network there so she has no data, texts or calls. She has tried turning off automatic network switching and selecting a network manually but it won't connect to any of them. She really needs her phone right now so this is a very bad situation.

Did she try this?

https://community.48.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

Re: Problems with Roaming - iOS & Android user

KatieM1097 — Tue, 20 Jul 2021 19:17:56 GMT

She just tried that and when she clicks the when abroad button, it registers the click but it doesn't bring her anywhere or do anything. She tried turning off wifi and it still doesn't do anything.

Re: Problems with Roaming - iOS & Android user

dalyer — Tue, 20 Jul 2021 21:46:57 GMT

@KatieM1097 wrote:

She just tried that and when she clicks the when abroad button, it registers the click but it doesn't bring her anywhere or do anything. She tried turning off wifi and it still doesn't do anything.

Did she read this in that link?

"If this does not work keep persevering with it and you will get connected. It might take multiple attempts but it will work for you eventually."

Re: Problems with Roaming - iOS & Android user

KatieM1097 — Wed, 28 Jul 2021 17:19:05 GMT

The thing is, she can't even get to the point where it tells her to do that because the 'when abroad' button just isn't working. When she clicks it, the click is registered (the button turns grey for a second) but it doesn't bring her to the network selection screen like it should. She still has absolutely no service and resetting the network settings and restarting doesn't seem to have worked.

Re: Problems with Roaming - iOS & Android user

dalyer — Wed, 28 Jul 2021 19:22:07 GMT

@KatieM1097 wrote:
The thing is, she can't even get to the point where it tells her to do that because the 'when abroad' button just isn't working. When she clicks it, the click is registered (the button turns grey for a second) but it doesn't bring her to the network selection screen like it should. She still has absolutely no service and resetting the network settings and restarting doesn't seem to have worked.

I wonder if the option might work if connected to a wifi network if possible?

Otherwise all I can suggest is switching airplane on and then off and as quickly as possible after switching it off trying to get to the roaming profile option?

I don't use an iPhone so don't have any direct experience.

Hope this helps.

Re: Problems with Roaming - iOS & Android user

SonjaE9362 — Fri, 24 Sep 2021 22:30:50 GMT

I've had this problem for years with 48. I actually originally left the network for this reason, only came back during COVID as I figured I wouldn't be going anywhere! However I was very dismayed when I recently went up North and over to Spain to find no cellular network or data works. I've tried everything required if setting up the APN, been onto 48 several times about my data issue. They push back and claim its a handset issue that their engineers are working on... Those engineers have been on this issue for almost 4 years!

Re: Problems with Roaming - iOS & Android user

dalyer — Sat, 25 Sep 2021 10:55:15 GMT

I wonder if this post might've helped?

https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56518

I don't know why 48 support can't seem to be of more assistance to customers when this problem arises.

Or why the issue can't just be fixed so that it doesn't arise in the first place...

Re: Problems with Roaming - iOS & Android user

SonjaE9362 — Tue, 28 Sep 2021 07:45:43 GMT

Thanks dalyer, I did come across this on my last trawl of seeking help with roaming issues. I'm going away soon so will see if it works for my handset.. But I'm not optimistic! Yea it's very frustrating and given there's such a huge range of handsets available now I think it's a bit mad they've not even tried to rectify the issue!

Re: Problems with Roaming - iOS & Android user

ClaireM9978 — Fri, 07 Jul 2023 21:42:10 GMT

Hello, has anyone got a solution when the when abroad doesn’t click into anything

Re: Problems with Roaming - iOS & Android user

dalyer — Sat, 08 Jul 2023 00:09:41 GMT

@ClaireM9978 wrote:
Hello, has anyone got a solution when the when abroad doesn’t click into anything

Try these posts:

If they don't help then you'll need to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com